[Resolved] NoBroker — two debits for single plan, no response on refund

 
2 Reviews
Chennai, Chennai District, Tamil Nadu, India
 Thangam1 on May 7, 2019
On 25th april i have paid for basic plan of amount rs.1178 including tax, however plan did not got active, i received a call from kavita of no broker.com and sent me a link via mail to retry payment and she promised that the older transaction will be refunded. I trusted her and paid again. Till date i have not got any refund of the transaction, there is no proper response from them.

Order id:[protected]
Order id:[protected]

Attaching the statement for reference

two debits for single plan, no response on refund
Complaint marked as Resolved May 15, 2019
company has refunded the said amount which is debited twice, i have received a confirmation mail from [email protected] i thank consumer complaint forum for resolving this issue, initaially i was ignored by NO broker.com, after i raised complaints through Consumer complaints forum they responded immediately and taken action instantly. thnaks a ton.

Complaint Status


[May 07, 2019] NoBroker customer support has been notified about the posted complaint.
Verified Support
NoBroker Customer Care's response, May 08, 2019
This is definitely not the standard of service our customers have come to expect from us, we would request you to share us your contact details and allow us sometime so that our team can work on the issue on priority basis and get back to you.
Updated by Thangam1, May 10, 2019
i have been writing mails to the below mail id for past 15 days Kavita Kumari <[email protected]>; NoBroker Photos <[email protected]>; [email protected], but response. my contact number is [protected].

absolutely cheating.
Verified Support
NoBroker Customer Care's response, May 10, 2019
Hi, As per the update from the finance team they have initiated the refund for an another payment which was done from your end. The amount will be reflected in your account in 10 -12 working days.
Updated by Thangam1, May 15, 2019
i have received the amount today, Thanks to consumer complaints forum for resolving me this issue. thnaks a lot.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

The company took advance for transportation of goods from Thane to Powai, hardly about 12 kms the total of around 6700/-., The PACKER & Mover was a cheat and recovered additional 10, 000/- rs from us blackmailing us before transportation of goods . We had no choice since the goods were already loaded on to the truck

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    NoBroker - two debits for single plan, no response on refund