Nobroker — unable to claim insurance on a missing item of rs 4800 by nobroker packers and movers

I had done movers and packers from nobroker. A jack daniels bottle worth rs 4800 is missing after the shifting. I have raised numerous complaints with nobroker and wasted endless hours staying on hold with the customer care, after 5 days they are saying that nothing can be done about it, insurance is only for broken items. There is no guarantee that the bottle is not broken since the item never reached me. I had paid extra money for the insurance and i’m not able to claim it, this is literally fraud and cheating the customers! Please help me claim the required, rs 4800 is not a minimal amount for a middle class working woman like me!