[Resolved]  Nobroker — Unethical Behavior. No Service and Refund Denial by Nobroker

Website:

www.nobroker.in

I wish to file a formal complaint regarding the inadequate service provided by Nobroker in handling my furniture transport needs. During a recent interaction with one of Nobroker's representatives, I provided a comprehensive list of my furniture items. Following this, I was directed to make an advance payment via a provided link.

However, upon completing the payment, I discovered that the vehicle arranged by Nobroker was insufficient to accommodate my furniture, which includes large items unsuitable for an 8-foot vehicle. Upon contacting Nobroker's support team to address this issue, I was informed that I would be charged extra for a larger vehicle, a detail that was not communicated to me initially.

Despite my attempts to resolve the matter and seek a refund due to the discrepancy in service, Nobroker has adamantly refused to refund the payment. Additionally, I have been waiting for resolution for over two weeks, with promises of a follow-up contact going unfulfilled.

This situation has caused me significant inconvenience and frustration. I trust that your Consumer Complaints Department will investigate this matter promptly and take appropriate action to ensure fair treatment and resolution for consumers like myself.

Thank you for your attention to this matter.