Nobroker — Unjustified Deductions, Property Damage by Staff, and Unfair Move-Out Charges by NoBroker PMS

To The Customer Grievance Officer / Consumer Forum,

I am filing a formal complaint against NoBroker Property Management Services (PMS) regarding highly unethical, unjustified, and extortionate charges levied against me in my tentative move-out quotation dated 20-Mar-2026. Out of a total quotation of ₹60, 456, I am disputing charges worth ₹28, 115 due to lack of evidence, pre-existing damages, and sheer negligence by NoBroker’s own staff.

Despite raising a formal dispute with their team, I am being forced to bear costs for items I am not liable for. The primary areas of dispute are as follows:

1. Gross Negligence and Property Damage by NoBroker Staff (₹17, 975)
During the move-out inspection, NoBroker's own service professional damaged a fully functional 15L AO Smith Geyser in Bathroom 2. Instead of taking accountability, NoBroker has billed me for the new geyser, installation labour, angle cock, and inlet/outlet pipes. Charging a tenant for property damage caused by the company's own representative is a severe unfair trade practice.

2. Billing for Pre-existing Damages (₹6, 398)
I have been billed for broken kitchen hinges (360° and soft-close) and telescopic drawer channels. These items were already non-functional when I took possession of the property. NoBroker has failed to produce move-in inspection evidence proving these were working at the start of my tenancy.

3. Charges with Zero Evidence or Justification (₹2, 738)
Several items have been added to the quotation without any documented proof of damage:

Refixing charges for a washbasin and tap, despite no reported leaks.

Replacement of fully functional 9W LED bulbs in the balcony and bedroom.

Replacement of a bedroom door stopper and balcony sliding lock that are in the exact same condition as move-in. No before- or after-photography evidence has been provided.

4. Unauthorized "Convenience Fee" (₹1, 000)
NoBroker has added a flat ₹1, 000 platform/admin fee. This charge is completely arbitrary and is nowhere mentioned as a tenant liability in the tripartite agreement signed between the owner, tenant, and NoBroker.

5. Payment of electricity bill (₹670) mentioned, which is already settled

Financial Summary of the Dispute:

Total Original Quotation: ₹60, 456

Accepted Charges (Deep cleaning, painting, etc.): ₹31, 671

Disputed Charges (To be reversed): ₹28, 785

Action Required / Relief Sought:
I demand that NoBroker PMS immediately:

Revise the move-out quotation and drop the disputed ₹28, 115.

Absorb the cost of the geyser and plumbing replacements, as the damage was explicitly caused by their inspector.

Provide transparent move-in vs. move-out photographic evidence for any claims of damage.

Issue a formal apology for attempting to pass the financial burden of their staff's negligence onto the tenant.

If this issue is not resolved immediately, I will escalate this matter to the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, and file a formal grievance with RERA for unprofessional conduct.