[Resolved]  Nokia India — Nokia Lumia 830 Faulty Battery - Pathetic Response from Nokia Care

Address:

Mumbai City, Maharashtra

I had purchased a Nokia Lumia 830 from Croma on 21st October 2014. After spending 8-10 with the phone, I realised that the battery drains at a fast rate. There came a point that even in Flight mode(and kept in bag) for 3 hours, the battery would drop by 3-5% which is unrealistic. After much thinking I went to the Nokia Care Centre in Vile Parle (Fones 4 U). The executive clicked pictures of my phone bateery and cofirmed that the battery is bloated and needed to be replaced. This was on 3rd November 2014. On 4th I was called by the executive (Rajan) that he needed 4 days to get a replacement for the battery. It had already been 2 weeks since I had been facing the problem. Today, 8th November when I call at the store, Mr. Rajan tells me that Nokia (Bangalore) cannot send buffer battery and that he would need to send my battery for replacement to Bangalore. The new battery could take upto 15 days of time to be delivered back. Why should a consumer like me suffer here ? If Nokia cannot provide replacement of battery (accessories), why should you even launch the phone ??? Nokia India, you carry prestige with you and alot of people have trust and faith in your service. I request that you make this battery for My Nokia Lumia 830 available at the earliest. If I am required to submit my phone's original battery for replacement, at least provide an alternate device fro me to use. I have spent 28, 000 on this device. Request your urgent assistance on this.