North Western Railway — not refunding my money

Address:

Ghaziabad, Uttar Pradesh, 201001

I filed a tdr for my e-ticket. The money was supposed to be refunded within 90 days but it is more than 100 days and money is still not refunded. Every time i call to the concerned official they keep saying that the case is under inspection. Railway rules says that they money should be refunded within 90 days with guarantee. Now i am frustated. If the government itself will create the trouble for citizens where would we go for the justice. I have already spent my lot of time for this issue. I hope the public forum will help me.