North Western Railway — refunding is not yet provided

Address:

Vadodara, Gujarat, 390019

Dear sir/madam,
My refund is still showing that its payment under process. It has been more than 5 months. Requesting you to do to the needful things soonest for the refund.

My pnr no - [protected]
Date: 10th aug 2019.

Or else pls share to whom i can conduct in north west railway region? (Pls share email id)

Train no 22476 (Cbe hsr ac express). Total amount paid is rs 1, 820/-
I had applied for tdr.. Tdr no [protected].