[Resolved] Nsdl E-Governance Infrastructure — Aadhar OTP Authentication Failed

abha22

Aug 2, 2022

Address:

1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013

I made an online payment of Rs. 106.90 via PayTM UPI for a PAN Card online with option E-KYC authentication through Aadhaar. The details were submitted successfully and the payment was also made on 30-July-2022. But after entering the OTP, the page says the Payment cannot be processed and I receive a mail that the authentication has failed. This time I did not even receive any mail about whether it was successful or not. Please look into this matter.

Token number - [protected]

Thanks in advance.

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Sep 5, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2022

NSDL e-Governance Infrastructure Customer Care's response Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3zjuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.