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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 19

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S
sandeepkhodke
from Surat, Gujarat
Aug 2, 2022
Resolved
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Dear Sir/Ma'am

I have not received my pan card yet which was dispatched on 26-Jul-2022 and when i tracked the delivery status on courier service website [trackon.in] it is saying that the pan card has been delivered with signature but no courier agent came to deliver they stated false information on their website that i got my pan card which is absolutely false.

Consignment No:[protected]

Kindly consider my complaint and get my pan card delivered to my doorstep.

thank you.
+1 photos
Aug 3, 2022
Complaint marked as Resolved 
after calling courier service they delivered my pan card on the same day.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Aug 04, 2022
NSDL e-Governance Infrastructure Customer Care's response
This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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    R
    Rahul Singh 440
    Aug 1, 2022
    Resolved
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    Website: enps.nsdl.com

    I was making my first payment to NSDL-CRA for NPS account opening.
    2500 payment got deducted from my bank account but on payment screen i got error.
    UPI ref no:[protected]
    Sep 3, 2022
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Aug 02, 2022
    NSDL e-Governance Infrastructure Customer Care's response
    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      R
      rvps
      Jul 31, 2022
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      Sir my pran number is showing invalid in esalary account please resolved it as i am getting problems in getting my salary.
      But when i login through pran & password they show status as active.
      Kindly do the needful so that i can easily get my salary by linking esalary account with pran.
      please help me what to do in this case.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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        ashish patwa
        Jul 29, 2022
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        I filled the form and all necessary details for the pan number AEIPP0356A

        EKYC failed twice and payment was being deducted twice.

        I really don't understand what is the issue ?
        +2 photos
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Dileep Dhurve
          Jul 29, 2022
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          Address: WARD NO.13 AABADIPURA ,POST-KALAAKHAR, ITARSI,DISTIC-HOSHANGABAD, MADHYA PRADESH ,PIN 461111,

          Our e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
          We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
          We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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            S
            salmanwarsi1313
            from Mumbai, Maharashtra
            Jul 27, 2022
            Resolved
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            Address: ward no 09,near jjain darvaja agar malwa 465441
            Website: nsdl

            Pan card no fzrpb3446l
            & trackon awb[protected].
            I have not received my pan card till yet, . I tracked my status its showing delivery at shipment location. But i call them trackon agent indore they said on 22/7/22 we dispatched on shajapur location i call them shahjapur agent they are saying we have not received any document on name of shahnaj warsi. Its request u to send my pan card or please re send it by other courier service don not send by trackon. Do the needful
            +1 photos
            Sep 13, 2022
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Aug 01, 2022
            NSDL e-Governance Infrastructure Customer Care's response
            This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
            Verified Support
            Aug 03, 2022
            NSDL e-Governance Infrastructure Customer Care's response
            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
            Verified Support
            Aug 11, 2022
            NSDL e-Governance Infrastructure Customer Care's response
            We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.
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              P
              prishu25
              Jul 27, 2022
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              I have opened NPS account with paytm money and have contributed into to it two times.

              My company provide the facility of cooperate NPS. When I asked my company to add my contribution to cooperate NPS while giving paytm generated PRAN they are not saying we can't contribute since that PRAN is not created from NSDL so you need to shift it to NSDL.

              Please let me know the step
              Sep 3, 2022
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Aug 01, 2022
              NSDL e-Governance Infrastructure Customer Care's response
              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                S
                Sanam Shah
                Jul 26, 2022
                Resolved
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                Resolved

                My tracking no.[protected]
                When I check status it's showing delivered on[protected] at boriwali but my communication address is Bhayandar 401101 and I m not received delivery yet .please delivered my pan card earliest possible.
                Sep 13, 2022
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Aug 10, 2022
                NSDL e-Governance Infrastructure Customer Care's response
                We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
                Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
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                  G
                  Gayathri Kannan1
                  Jul 25, 2022
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                  Hi Team,
                  I try to apply pan card for my mother. i submoitted the details and it took me to payment page and i paid Rs 106 for PAN card application. after that i got pop-up like couldnot abel to procees the PAN submission and it asked me to try after sometime. So pls chcek and let me know can i get refund.

                  PAN token Number: [protected]
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                  We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                  We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                    P
                    Pallaviuma
                    from Chandigarh, Chandigarh
                    Jul 24, 2022
                    Resolved
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                    Resolved

                    Address: Chandigarh

                    Sir,
                    I applied for pan card through e-kyc method and have done the requested payment of 106.9 rs which has been deducted from my account. However it showed that the session expired and now i have to refill all the details and redo the payment as your site does not save the draft even after clicking on the save icon.
                    Please refund this amount in my bank account:
                    Details are attached as an image (Screenshot of payment)
                    +1 photos
                    Sep 10, 2022
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 28, 2022
                    NSDL e-Governance Infrastructure Customer Care's response
                    Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                    Verified Support
                    Aug 04, 2022
                    NSDL e-Governance Infrastructure Customer Care's response
                    We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                    We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
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                      S
                      shrutiTan
                      Jul 22, 2022
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                      Address: Times Tower, 1st Floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, PIN - 400013.

                      I recently applied for nsdl pan application form and after submit the application form, I did payment also and when the application asked for otp, that was not send to my mobile number, I waited for more than 10-15 minutes and also requested to regenerate my otp for 3 times and then session expired and I did not complete my process to get the e-sign pan card physically, so refund my money back and I did try to make contact with company's head office but I didn't get any answer for this issue. Refund the payment money 106.90/- as soon as possible.
                      +1 photos
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        K
                        Kalejram Mehra
                        from Gadarwara, Madhya Pradesh
                        Jul 21, 2022
                        Resolved
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                        Resolved

                        Address: NSDL,4th Floor, Trade World, A wing, Kamala hills compound, Senapati Bapat marg, lower parel, Mumbai 400 013

                        Dear Sir,

                        I am a Subscriber of the New Pension System [pran] which was activated on 06-JAN-2012

                        My PRAN is showing "user inactive" and I have tried to activate it again offline but the concerned office in Bhopal has informed me that my PRAN is activated but it shows the opposite whenever I try to log in on the website and application of NSDL.

                        My I-PIN is also showing invalid and I can't reset it since my PRAN is inactive.

                        Please take appropriate measures to resolve this issue.

                        Thank you 🙏
                        Sep 5, 2022
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 26, 2022
                        NSDL e-Governance Infrastructure Customer Care's response
                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          K
                          kamleshchandra
                          Jul 21, 2022
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                          Resolved

                          On entering the details of PRAN No.[protected] and DOB 10/06/1988 on NSDL website it displays as PRAN details not available in database.
                          kindly check and resolve the issue as soon as possible
                          My mail Id for ref. [protected]@gmail.com
                          +1 photos
                          Sep 3, 2022
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 26, 2022
                          NSDL e-Governance Infrastructure Customer Care's response
                          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            M
                            Mohit₹12
                            Jul 19, 2022
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                            Sir
                            I applied for change in PAN Card on 12 June and still haven’t received my PAN Card.I have also physically surrendered the second PAN Card allotted to me. Kindly revert back with a solution since it’s been a hindrance to my activities
                            Acknowledgement Number-[protected]
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                            Mohit₹12's [Complaint's author] reply, Jul 23, 2022
                            Acknowledgment No.-881056287353734
                            Kindly be informed that your application have been marked for core duplicate resolution by Income Tax Department (ITD), so we request you to kindly contact local Assessing Officer (AO) and surrender the additional PAN.
                            Mohit₹12's [Complaint's author] reply, Aug 18, 2022
                            according to information provided by my local NSDL Offices PAN Card was physically mailed to you via consignment number-ED769187573IN on 18 June 2022 at your office situated at 4th Floor, Mantri Sterling, Plot No.341, Survey No.997/8 near Deep Bungalow Chowk, Model Colony, Pune.
                            Recently I was asked by the income tax department to show them THE PAN CARD so kindly mail it back to me at the address mentioned on the envelope or the address to which PAN card is registered. All the postage charges will be borne by me but kindly do it at your earliest since it has been a major issue for me
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                              R
                              Ravish511
                              Jul 18, 2022
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                              Address: Rajasthan, WARD NO. 7 NIHALOTH BUHANA JHUNJHUNU RAJASTHAN

                              Many students are facing this problem.
                              They do not apply form in assam rifle due to see some error on their website.
                              Please solve this problem as you poosible. And increase the date of form filling.
                              +1 photos
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                S
                                sugan25
                                from Mumbai, Maharashtra
                                Jul 18, 2022
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                                Hi,

                                While i am trying to create ipin, system shows an error massage 'pran not found in database'.
                                Also when i try to register grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do. i am getting error "please enter valid pran". i am entering correct pran number.
                                Below are the details, Please do the needful.

                                Name: Suganya Paramasivam
                                PRAN :[protected]
                                Mobile no. [protected]
                                Email id: [protected]@gmail.com

                                Thanking you,
                                Sugyan panda
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Jul 18, 2022
                                Updated by sugan25
                                Hi,

                                While i am trying to create ipin, system shows an error massage 'pran not found in database'.
                                Also when i try to register grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do. i am getting error "please enter valid pran". i am entering correct pran number.
                                Below are the details, Please do the needful.

                                Name: Suganya Paramasivam
                                PRAN :[protected]
                                Mobile no. [protected]
                                Email id: [protected]@gmail.com

                                Regards,
                                Suganya Paramasivam
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                                  A
                                  anushafeb72
                                  Jul 16, 2022
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                                  Sir/madam,
                                  I have applied for a pan card through NSDL PAN online by e-sign method and received an acknowledgement number but while trying to search for my pan status it shows "no records found".

                                  my acknowledgement no: [protected]

                                  kindly solve the problem
                                  please update me on this

                                  regards
                                  Kona Anusha
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
                                  We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                                  We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                                    C
                                    County
                                    from Imphal, Manipur
                                    Jul 15, 2022
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                                    Grievance Matter:
                                    Dear Sir,
                                    I am Serving Medical Officer of Paramilitary Force. Had appeared in NEET PG 2022. The result sheet reflects 205 marks which is contradictory to mine assessment. May I request you to either re-check or re-total the marks obtained by me in examination. Having full faith in the system am sure I shall pass with higher marks. I requested to the management that how many question I attempted correctly and incorrectly for your persual please Your's timely action shall be highly appreciated.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      ind_ind
                                      Jul 14, 2022
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                                      I have filled all details for pan updating. In the end money deducted but after deduction it shows failure.

                                      Here is the website token
                                      Token number [protected].

                                      Bank transaction id [protected]
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                      We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
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                                        J
                                        Jaswant1906
                                        from Nagpur, Maharashtra
                                        Jul 13, 2022
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                                        Website: www.onlineservices.nsdl.com/paam/endUserLogin.html?type=A

                                        We had filled for PAN Correction on 8th July 2022 with ack no: N-[protected]. We had chosen e-KYC/e-Sign option which means there is absolutely no need to forward any physical documents. 3 days later, the ITD marks the application for AUDIT and sends back to NSDL. NSDL sends no mail communication for this. This status we got to know from Status Check. On calling the NSDL, they said, that there were absolutely no documents attached with the application which means the digitally signed documents have been acquired by NSDL but mishandled. This is a clear system error and with this complaint I seek a fast track processing of the PAN application within 2 days for no further action. I hold the acknowledgement receipt which is populated by the image from Aadhar and addresses also have been populated from Aadhar which means attestation was successful. I can't share the ack receipt in public for privacy concerns but for communication ahead of this point, we are ready to do it personal email.
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@proteantech.in
                                        We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
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