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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Jan 16, 2026
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3581
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NSDL e-Governance Infrastructure reviews & complaints page 19

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B
BediSahab
Aug 8, 2022
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PAN ( ARXXXXXX1A ) entered by you is not in proper status in Income Tax Department Database

Address: A-936, 3rd Floor, Jahangir Puri

Dear Sir/Madam,

With reference to my father's PAN CARD number ARLPR5671A,
I encountered the below error
1. when I login to download pan
2. I tried to update the address as per aadhar database

PAN ( ARXXXXXX1A ) entered by you is not in proper status in Income Tax Department Database. Please write to us at dpr.[protected]@nsdl.co.in with colour copy of PAN Card to look into the matter.
br...
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M
ManuRS77
Aug 8, 2022
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Resolved

I have applied for TAN on 21st July, and the signed document for Acknowledge Number also received at NSDL on 23rd July.

Ack No: [protected].

But for more than 10 days, it showing Under Process at Income Tax Department.

I have to deduct TDS, as i am buying from NRI. he is here only for the registration and deed signing purpose. It has become very difficult.

If i fail to pay the TDS, i will be made responsible. but i am getting delayed due to this non allotment of TAN number after so manyd days.

Kindly do the needful.
Sep 17, 2022
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Aug 10, 2022
NSDL e-Governance Infrastructure Customer Care's response Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3zjuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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    E
    Evilknight57
    from Hyderabad, Andhra Pradesh
    Aug 6, 2022
    Resolved
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    Resolved

    I applied for the pan card through UPI but the eSign/e-KYC failed and it shows
    Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
    TOKEN NO.[protected]
    DOB:- 13/07/2003
    NAME:- MOHAMEED ABDUL SABOOR AFFAN
    EMAIL:-SABOORAFFAN[protected]@gmail.com
    Sep 10, 2022
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Aug 10, 2022
    NSDL e-Governance Infrastructure Customer Care's response     Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3zjuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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      V
      vaishnavaman
      Aug 5, 2022
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      After making payment on enps nsdl website during registration, I am not able to log in and is giving below error:

      The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #

      Acknowledgement Number: 11231068
      Acknowledgement Date: 23/07/2022
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      My 5044 Rs is debited. Please help with the resolution
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        D
        Divya Sudha
        Aug 4, 2022
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        Address: Dr.no.14-59-8/5, valivulu vaari street, morris peta, Tenali, Guntur District, Andhra Pradesh.

        I did an online transaction for applying pan card. But after transaction I got a message like this:
        Your eSign/e-KYC based request has failed hence you cannot proceed the application with eSign/e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
        I would like to know the reason why the application can't be passed and an early refund.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        View replies
        Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3zjuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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          A
          abha22
          Aug 2, 2022
          Resolved
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          Resolved

          Aadhar OTP Authentication Failed

          Address: 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013

          I made an online payment of Rs. 106.90 via PayTM UPI for a PAN Card online with option E-KYC authentication through Aadhaar. The details were submitted successfully and the payment was also made on 30-July-2022. But after entering the OTP, the page says the Payment cannot be processed and I receive a mail that the authentication has failed. This time I did not even receive any mail about whether it was successful or not. Please look into...
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          S
          sandeepkhodke
          from Surat, Gujarat
          Aug 2, 2022
          Resolved
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          Resolved

          Dear Sir/Ma'am

          I have not received my pan card yet which was dispatched on 26-Jul-2022 and when i tracked the delivery status on courier service website [trackon.in] it is saying that the pan card has been delivered with signature but no courier agent came to deliver they stated false information on their website that i got my pan card which is absolutely false.

          Consignment No:[protected]

          Kindly consider my complaint and get my pan card delivered to my doorstep.

          thank you.
          Aug 3, 2022
          Complaint marked as Resolved 
          after calling courier service they delivered my pan card on the same day.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Aug 04, 2022
          NSDL e-Governance Infrastructure Customer Care's response           This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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            R
            Rahul Singh 440
            Aug 1, 2022
            Resolved
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            Resolved

            Website: enps.nsdl.com

            I was making my first payment to NSDL-CRA for NPS account opening.
            2500 payment got deducted from my bank account but on payment screen i got error.
            UPI ref no:[protected]
            Sep 3, 2022
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Aug 02, 2022
            NSDL e-Governance Infrastructure Customer Care's response             Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              R
              rvps
              Jul 31, 2022
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              Sir my pran number is showing invalid in esalary account please resolved it as i am getting problems in getting my salary.
              But when i login through pran & password they show status as active.
              Kindly do the needful so that i can easily get my salary by linking esalary account with pran.
              please help me what to do in this case.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                A
                ashish patwa
                Jul 29, 2022
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                I filled the form and all necessary details for the pan number AEIPP0356A

                EKYC failed twice and payment was being deducted twice.

                I really don't understand what is the issue ?
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  D
                  Dileep Dhurve
                  Jul 29, 2022
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                  Address: WARD NO.13 AABADIPURA ,POST-KALAAKHAR, ITARSI,DISTIC-HOSHANGABAD, MADHYA PRADESH ,PIN 461111,

                  Our e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  View replies
                  Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                  Reply
                  We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                  Reply
                  We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                    S
                    salmanwarsi1313
                    from Mumbai, Maharashtra
                    Jul 27, 2022
                    Resolved
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                    Resolved

                    Address: ward no 09,near jjain darvaja agar malwa 465441
                    Website: nsdl

                    Pan card no fzrpb3446l
                    & trackon awb[protected].
                    I have not received my pan card till yet, . I tracked my status its showing delivery at shipment location. But i call them trackon agent indore they said on 22/7/22 we dispatched on shajapur location i call them shahjapur agent they are saying we have not received any document on name of shahnaj warsi. Its request u to send my pan card or please re send it by other courier service don not send by trackon. Do the needful
                    Sep 13, 2022
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 01, 2022
                    NSDL e-Governance Infrastructure Customer Care's response                     This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                    Verified Support
                    Aug 03, 2022
                    NSDL e-Governance Infrastructure Customer Care's response                     Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                    Verified Support
                    Aug 11, 2022
                    NSDL e-Governance Infrastructure Customer Care's response                     We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.
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                      P
                      prishu25
                      Jul 27, 2022
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                      Resolved

                      I have opened NPS account with paytm money and have contributed into to it two times.

                      My company provide the facility of cooperate NPS. When I asked my company to add my contribution to cooperate NPS while giving paytm generated PRAN they are not saying we can't contribute since that PRAN is not created from NSDL so you need to shift it to NSDL.

                      Please let me know the step
                      Sep 3, 2022
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 01, 2022
                      NSDL e-Governance Infrastructure Customer Care's response                       Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        S
                        Sanam Shah
                        Jul 26, 2022
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                        Resolved

                        My tracking no.[protected]
                        When I check status it's showing delivered on[protected] at boriwali but my communication address is Bhayandar 401101 and I m not received delivery yet .please delivered my pan card earliest possible.
                        Sep 13, 2022
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 10, 2022
                        NSDL e-Governance Infrastructure Customer Care's response                         We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
                        View replies
                        Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                        Reply
                        We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
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                          G
                          Gayathri Kannan1
                          Jul 25, 2022
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                          Hi Team,
                          I try to apply pan card for my mother. i submoitted the details and it took me to payment page and i paid Rs 106 for PAN card application. after that i got pop-up like couldnot abel to procees the PAN submission and it asked me to try after sometime. So pls chcek and let me know can i get refund.

                          PAN token Number: [protected]
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                          Reply
                          We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                          Reply
                          We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                            P
                            Pallaviuma
                            from Chandigarh, Chandigarh
                            Jul 24, 2022
                            Resolved
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                            Resolved

                            Address: Chandigarh

                            Sir,
                            I applied for pan card through e-kyc method and have done the requested payment of 106.9 rs which has been deducted from my account. However it showed that the session expired and now i have to refill all the details and redo the payment as your site does not save the draft even after clicking on the save icon.
                            Please refund this amount in my bank account:
                            Details are attached as an image (Screenshot of payment)
                            Sep 10, 2022
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 28, 2022
                            NSDL e-Governance Infrastructure Customer Care's response                             Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                            Verified Support
                            Aug 04, 2022
                            NSDL e-Governance Infrastructure Customer Care's response                             We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                            View replies
                            We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
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                              S
                              shrutiTan
                              Jul 22, 2022
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                              Address: Times Tower, 1st Floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, PIN - 400013.

                              I recently applied for nsdl pan application form and after submit the application form, I did payment also and when the application asked for otp, that was not send to my mobile number, I waited for more than 10-15 minutes and also requested to regenerate my otp for 3 times and then session expired and I did not complete my process to get the e-sign pan card physically, so refund my money back and I did try to make contact with company's head office but I didn't get any answer for this issue. Refund the payment money 106.90/- as soon as possible.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                K
                                Kalejram Mehra
                                from Gadarwara, Madhya Pradesh
                                Jul 21, 2022
                                Resolved
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                                Resolved

                                Address: NSDL,4th Floor, Trade World, A wing, Kamala hills compound, Senapati Bapat marg, lower parel, Mumbai 400 013

                                Dear Sir,

                                I am a Subscriber of the New Pension System [pran] which was activated on 06-JAN-2012

                                My PRAN is showing "user inactive" and I have tried to activate it again offline but the concerned office in Bhopal has informed me that my PRAN is activated but it shows the opposite whenever I try to log in on the website and application of NSDL.

                                My I-PIN is also showing invalid and I can't reset it since my PRAN is inactive.

                                Please take appropriate measures to resolve this issue.

                                Thank you 🙏
                                Sep 5, 2022
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 26, 2022
                                NSDL e-Governance Infrastructure Customer Care's response                                 Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  K
                                  kamleshchandra
                                  Jul 21, 2022
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                                  Resolved

                                  On entering the details of PRAN No.[protected] and DOB 10/06/1988 on NSDL website it displays as PRAN details not available in database.
                                  kindly check and resolve the issue as soon as possible
                                  My mail Id for ref. [protected]@gmail.com
                                  Sep 3, 2022
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 26, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response                                   Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    M
                                    Mohit₹12
                                    Jul 19, 2022
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                                    Sir
                                    I applied for change in PAN Card on 12 June and still haven’t received my PAN Card.I have also physically surrendered the second PAN Card allotted to me. Kindly revert back with a solution since it’s been a hindrance to my activities
                                    Acknowledgement Number-[protected]
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    View replies
                                    Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                                    Reply
                                    Mohit₹12's [Complaint's author] reply, Jul 23, 2022
                                    Acknowledgment No.-881056287353734
                                    Kindly be informed that your application have been marked for core duplicate resolution by Income Tax Department (ITD), so we request you to kindly contact local Assessing Officer (AO) and surrender the additional PAN.
                                    Reply
                                    Mohit₹12's [Complaint's author] reply, Aug 18, 2022
                                    according to information provided by my local NSDL Offices PAN Card was physically mailed to you via consignment number-ED769187573IN on 18 June 2022 at your office situated at 4th Floor, Mantri Sterling, Plot No.341, Survey No.997/8 near Deep Bungalow Chowk, Model Colony, Pune.
                                    Recently I was asked by the income tax department to show them THE PAN CARD so kindly mail it back to me at the address mentioned on the envelope or the address to which PAN card is registered. All the postage charges will be borne by me but kindly do it at your earliest since it has been a major issue for me
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