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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 19

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R
Rahul Singh 440
Aug 1, 2022
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Website: enps.nsdl.com

I was making my first payment to NSDL-CRA for NPS account opening.
2500 payment got deducted from my bank account but on payment screen i got error.
UPI ref no:[protected]
Sep 3, 2022
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2022
NSDL e-Governance Infrastructure Customer Care's response
Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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    rvps
    Jul 31, 2022
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    Sir my pran number is showing invalid in esalary account please resolved it as i am getting problems in getting my salary.
    But when i login through pran & password they show status as active.
    Kindly do the needful so that i can easily get my salary by linking esalary account with pran.
    please help me what to do in this case.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      ashish patwa
      Jul 29, 2022
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      I filled the form and all necessary details for the pan number AEIPP0356A

      EKYC failed twice and payment was being deducted twice.

      I really don't understand what is the issue ?
      +2 photos
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        D
        Dileep Dhurve
        Jul 29, 2022
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        Address: WARD NO.13 AABADIPURA ,POST-KALAAKHAR, ITARSI,DISTIC-HOSHANGABAD, MADHYA PRADESH ,PIN 461111,

        Our e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
        We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
        We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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          S
          salmanwarsi1313
          from Mumbai, Maharashtra
          Jul 27, 2022
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          Address: ward no 09,near jjain darvaja agar malwa 465441
          Website: nsdl

          Pan card no fzrpb3446l
          & trackon awb[protected].
          I have not received my pan card till yet, . I tracked my status its showing delivery at shipment location. But i call them trackon agent indore they said on 22/7/22 we dispatched on shajapur location i call them shahjapur agent they are saying we have not received any document on name of shahnaj warsi. Its request u to send my pan card or please re send it by other courier service don not send by trackon. Do the needful
          +1 photos
          Sep 13, 2022
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Aug 01, 2022
          NSDL e-Governance Infrastructure Customer Care's response
          This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
          Verified Support
          Aug 03, 2022
          NSDL e-Governance Infrastructure Customer Care's response
          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
          Verified Support
          Aug 11, 2022
          NSDL e-Governance Infrastructure Customer Care's response
          We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.
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            P
            prishu25
            Jul 27, 2022
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            Resolved

            I have opened NPS account with paytm money and have contributed into to it two times.

            My company provide the facility of cooperate NPS. When I asked my company to add my contribution to cooperate NPS while giving paytm generated PRAN they are not saying we can't contribute since that PRAN is not created from NSDL so you need to shift it to NSDL.

            Please let me know the step
            Sep 3, 2022
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Aug 01, 2022
            NSDL e-Governance Infrastructure Customer Care's response
            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              S
              Sanam Shah
              Jul 26, 2022
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              Resolved

              My tracking no.[protected]
              When I check status it's showing delivered on[protected] at boriwali but my communication address is Bhayandar 401101 and I m not received delivery yet .please delivered my pan card earliest possible.
              Sep 13, 2022
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Aug 10, 2022
              NSDL e-Governance Infrastructure Customer Care's response
              We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
              Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
              We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
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                G
                Gayathri Kannan1
                Jul 25, 2022
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                Hi Team,
                I try to apply pan card for my mother. i submoitted the details and it took me to payment page and i paid Rs 106 for PAN card application. after that i got pop-up like couldnot abel to procees the PAN submission and it asked me to try after sometime. So pls chcek and let me know can i get refund.

                PAN token Number: [protected]
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                  Pallaviuma
                  from Chandigarh, Chandigarh
                  Jul 24, 2022
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                  Resolved

                  Address: Chandigarh

                  Sir,
                  I applied for pan card through e-kyc method and have done the requested payment of 106.9 rs which has been deducted from my account. However it showed that the session expired and now i have to refill all the details and redo the payment as your site does not save the draft even after clicking on the save icon.
                  Please refund this amount in my bank account:
                  Details are attached as an image (Screenshot of payment)
                  +1 photos
                  Sep 10, 2022
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 28, 2022
                  NSDL e-Governance Infrastructure Customer Care's response
                  Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                  Verified Support
                  Aug 04, 2022
                  NSDL e-Governance Infrastructure Customer Care's response
                  We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                  We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
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                    S
                    shrutiTan
                    Jul 22, 2022
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                    Address: Times Tower, 1st Floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, PIN - 400013.

                    I recently applied for nsdl pan application form and after submit the application form, I did payment also and when the application asked for otp, that was not send to my mobile number, I waited for more than 10-15 minutes and also requested to regenerate my otp for 3 times and then session expired and I did not complete my process to get the e-sign pan card physically, so refund my money back and I did try to make contact with company's head office but I didn't get any answer for this issue. Refund the payment money 106.90/- as soon as possible.
                    +1 photos
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      K
                      Kalejram Mehra
                      from Gadarwara, Madhya Pradesh
                      Jul 21, 2022
                      Resolved
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                      Resolved

                      Address: NSDL,4th Floor, Trade World, A wing, Kamala hills compound, Senapati Bapat marg, lower parel, Mumbai 400 013

                      Dear Sir,

                      I am a Subscriber of the New Pension System [pran] which was activated on 06-JAN-2012

                      My PRAN is showing "user inactive" and I have tried to activate it again offline but the concerned office in Bhopal has informed me that my PRAN is activated but it shows the opposite whenever I try to log in on the website and application of NSDL.

                      My I-PIN is also showing invalid and I can't reset it since my PRAN is inactive.

                      Please take appropriate measures to resolve this issue.

                      Thank you 🙏
                      Sep 5, 2022
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 26, 2022
                      NSDL e-Governance Infrastructure Customer Care's response
                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        K
                        kamleshchandra
                        Jul 21, 2022
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                        Resolved

                        On entering the details of PRAN No.[protected] and DOB 10/06/1988 on NSDL website it displays as PRAN details not available in database.
                        kindly check and resolve the issue as soon as possible
                        My mail Id for ref. [protected]@gmail.com
                        +1 photos
                        Sep 3, 2022
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 26, 2022
                        NSDL e-Governance Infrastructure Customer Care's response
                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          M
                          Mohit₹12
                          Jul 19, 2022
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                          Sir
                          I applied for change in PAN Card on 12 June and still haven’t received my PAN Card.I have also physically surrendered the second PAN Card allotted to me. Kindly revert back with a solution since it’s been a hindrance to my activities
                          Acknowledgement Number-[protected]
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                          Mohit₹12's [Complaint's author] reply, Jul 23, 2022
                          Acknowledgment No.-881056287353734
                          Kindly be informed that your application have been marked for core duplicate resolution by Income Tax Department (ITD), so we request you to kindly contact local Assessing Officer (AO) and surrender the additional PAN.
                          Mohit₹12's [Complaint's author] reply, Aug 18, 2022
                          according to information provided by my local NSDL Offices PAN Card was physically mailed to you via consignment number-ED769187573IN on 18 June 2022 at your office situated at 4th Floor, Mantri Sterling, Plot No.341, Survey No.997/8 near Deep Bungalow Chowk, Model Colony, Pune.
                          Recently I was asked by the income tax department to show them THE PAN CARD so kindly mail it back to me at the address mentioned on the envelope or the address to which PAN card is registered. All the postage charges will be borne by me but kindly do it at your earliest since it has been a major issue for me
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                            R
                            Ravish511
                            Jul 18, 2022
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                            Address: Rajasthan, WARD NO. 7 NIHALOTH BUHANA JHUNJHUNU RAJASTHAN

                            Many students are facing this problem.
                            They do not apply form in assam rifle due to see some error on their website.
                            Please solve this problem as you poosible. And increase the date of form filling.
                            +1 photos
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              S
                              sugan25
                              from Mumbai, Maharashtra
                              Jul 18, 2022
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                              Hi,

                              While i am trying to create ipin, system shows an error massage 'pran not found in database'.
                              Also when i try to register grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do. i am getting error "please enter valid pran". i am entering correct pran number.
                              Below are the details, Please do the needful.

                              Name: Suganya Paramasivam
                              PRAN :[protected]
                              Mobile no. [protected]
                              Email id: [protected]@gmail.com

                              Thanking you,
                              Sugyan panda
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Jul 18, 2022
                              Updated by sugan25
                              Hi,

                              While i am trying to create ipin, system shows an error massage 'pran not found in database'.
                              Also when i try to register grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do. i am getting error "please enter valid pran". i am entering correct pran number.
                              Below are the details, Please do the needful.

                              Name: Suganya Paramasivam
                              PRAN :[protected]
                              Mobile no. [protected]
                              Email id: [protected]@gmail.com

                              Regards,
                              Suganya Paramasivam
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                                A
                                anushafeb72
                                Jul 16, 2022
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                                Sir/madam,
                                I have applied for a pan card through NSDL PAN online by e-sign method and received an acknowledgement number but while trying to search for my pan status it shows "no records found".

                                my acknowledgement no: [protected]

                                kindly solve the problem
                                please update me on this

                                regards
                                Kona Anusha
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
                                We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                                We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                                  C
                                  County
                                  from Imphal, Manipur
                                  Jul 15, 2022
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                                  Grievance Matter:
                                  Dear Sir,
                                  I am Serving Medical Officer of Paramilitary Force. Had appeared in NEET PG 2022. The result sheet reflects 205 marks which is contradictory to mine assessment. May I request you to either re-check or re-total the marks obtained by me in examination. Having full faith in the system am sure I shall pass with higher marks. I requested to the management that how many question I attempted correctly and incorrectly for your persual please Your's timely action shall be highly appreciated.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    ind_ind
                                    Jul 14, 2022
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                                    I have filled all details for pan updating. In the end money deducted but after deduction it shows failure.

                                    Here is the website token
                                    Token number [protected].

                                    Bank transaction id [protected]
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                    We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
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                                      J
                                      Jaswant1906
                                      from Nagpur, Maharashtra
                                      Jul 13, 2022
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                                      Website: www.onlineservices.nsdl.com/paam/endUserLogin.html?type=A

                                      We had filled for PAN Correction on 8th July 2022 with ack no: N-[protected]. We had chosen e-KYC/e-Sign option which means there is absolutely no need to forward any physical documents. 3 days later, the ITD marks the application for AUDIT and sends back to NSDL. NSDL sends no mail communication for this. This status we got to know from Status Check. On calling the NSDL, they said, that there were absolutely no documents attached with the application which means the digitally signed documents have been acquired by NSDL but mishandled. This is a clear system error and with this complaint I seek a fast track processing of the PAN application within 2 days for no further action. I hold the acknowledgement receipt which is populated by the image from Aadhar and addresses also have been populated from Aadhar which means attestation was successful. I can't share the ack receipt in public for privacy concerns but for communication ahead of this point, we are ready to do it personal email.
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@proteantech.in
                                      We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
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                                        D
                                        divasjindal76
                                        from Khanna, Punjab
                                        Jul 13, 2022
                                        Apr 22, 2023
                                        This thread was updated on Apr 22, 2023
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                                        I have a complaint regarding payment For "Change in details of PAN Card". I paid ₹106.90/- and the transaction was successful but still nothing happened and an error occurred that request could not be processed.

                                        Here's my payment details

                                        Paid to Protean eGov Technologies Limited

                                        Paid at 10:59 AM, 09 Jul 2022

                                        Order ID:
                                        1010100303319090720221058471657344527997

                                        Wallet Ref No: [protected]

                                        Please refund my money as soon as possible

                                        Regards
                                        Divas Jindal
                                        [protected]@gmail.com
                                        +1 photos
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 18, 2022
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                        Verified Support
                                        Jul 26, 2022
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.
                                        Jul 26, 2022
                                        Updated by divasjindal76
                                        I havemt received any response from the above mentioned emai id yet.
                                        The mentioned e mail is showing invalid in Gmail. Please help me what email you used ?
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