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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Jun 20, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 19

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S
[email protected]
from Amritsar, Punjab
Dec 10, 2022
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Address: https://cra-nsdl.com/CRA/

I registered with NPS in septemeber and made payment twice in Septemeber and October. I had received the successful registration mail with PRAN[protected], I was able to login with it make payment but in third month I got error message "PRAN details not found in the database".

I am unable to login grievance on its official website as it is asking for PAO, DDO reg number which I don't have available with me.

Please let me know how to get it resolved.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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    rashmi badole
    from Bengaluru, Karnataka
    Dec 9, 2022
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    I'm trying to login to nsdl site (https://cra-nsdl.com/CRA/) using my pran number[protected].
    However, the system throws an "invalid user id" error, while login using the pran number. My company keeps making contribution to the PRAN but I am not able to access the statement. Also, l'm not able to reset the password and getting the same error.
    i'm not able to contribute or access my statement online using my pran. Please help.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      K
      kmthamizhan
      Dec 8, 2022
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      After submitting my pan change request with this site (the payment also done), the website says my application got rejected due to UID Demograpich Authentication details not match. My paid amount not yet refunded.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Inconvenience caused is highly regretted. If applied through Protean, we request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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        S
        sanchayan thakur
        from Ranchi, Jharkhand
        Dec 8, 2022
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        I applied for a Pan card on 4th November 2022, Application reference number- [protected] however when i checked the application status on NSDL site it Shows My pan number is- CJ*****6J
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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          K
          ksowmia
          from Tirupur, Tamil Nadu
          Dec 3, 2022
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          I have successfully completed the Individual Pension Account opening process using enps. The Permanent Retirement Account Number[protected]

          but, when i was login through the NPS website, we are getting" unauthorized user"
          Email. [protected]@gmail.com
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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            D
            Deepikadeepi
            from New Delhi, Delhi
            Dec 1, 2022
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            I was tried to update my pan card from minor to major through online. I have completed filled the application and did the payment via paytm wallet. But Aadhaar verification failed and asked to try some time later. Again I tried few days back with paytm upi. This time also failed. Again 3rd time I tried in different browser it worked. But amount is deducted 3 times. Please refund the amount for 2 failed transactions
            Here i am providing my pan card number and transaction details

            Pan: GTJPD6125H

            Transaction id: [protected]
            Transaction id: [protected]
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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              N
              Nawaz Chandwani
              Nov 29, 2022
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              I tried to fill the pan application through the nsdl website and selected the physical pan card option
              I have filled all the details and when ever i paid there is an error comes "Your request cannot be processed.Please try after some time using returing user option in Login page"
              Please resolve this issue as soon as possible.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                R
                Rahulreji
                from Thiruvalla, Kerala
                Nov 27, 2022
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                Hello sir
                My name is anupriya
                I applied for a new pan application twice in the same day but due to some reasons my application was failed.But my payment was successfully deducted.So kindly return my money as soon as possible.Token Number is mentioned below.Please consider my request.
                Token Number:[protected] & [protected]
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                Reply
                Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                  N
                  Nithishkumar03
                  from Manamadurai, Tamil Nadu
                  Nov 22, 2022
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                  Address: 47 aananthapuram,bypass road,Manamadurai

                  My consignment number is [protected]. 1 have not received my pan card yet but its showing that shipment is delivered. I need it so urgently plz do something to tell me. I have tried calling your customer care so many times but it was not answered not at once. My pan acknowledge number is [protected]. I am providing u my email id plz revert as soon as possible becoz i urgently need my pancard.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                    D
                    Dr. Shankar Rao
                    Nov 21, 2022
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                    Respected Sir,

                    I have been allotted PRAN No.[protected]

                    I'm trying to login to nsdl site (https://cra-nsdl.com/CRA/) using my pran number[[protected]].
                    However, the system throws an "invalid user id" error, while login using the pran number. I've contributed last year. Also, l'm not able to reset the password and getting the same error.
                    i'm not able to contribute or access my statement online using my pran. Please help.

                    Thanks & Regards
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      K
                      karanhejmadi
                      Nov 20, 2022
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                      Website: cra-nsdl.com

                      I am not able to set the password for my PRAN number. When I click on set/reset password link and enter my PRAN details it says PRAN not found in Database. But I have already completed all the necessary steps required for my registration and even made a payment of Rs. 10000. How am I supposed to login to my account?
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      View replies
                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                      Reply
                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        N
                        nikhil7878
                        from Nashik, Maharashtra
                        Nov 20, 2022
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                        Respected Sir,

                        I have been allotted PAN Card No. QIUPS3952M against my PAN application; Incorporation date 15/11/2022.

                        I checked the PAN status at income tax portal of which I found the result as "No record found", I also tried registering at Income tax portal of which it shows "PAN does not exist". Due to the issue I am not able to carry on other related statutory matters.

                        Please look into the same and get it resolved as soon as possible.

                        Thanks & Regards
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        View replies
                        Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                          R
                          Ramu Yerukumajji
                          Nov 19, 2022
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                          I am not able login to my NSDL account and while resetting password getting below error.

                          "Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN"

                          Please help me to recover my login credentials for cra-nsdl.com

                          My PRAN NO:[protected]
                          Registered mail id: ramusiva.y.gmail.com
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          Ramu Yerukumajji's [Complaint's author] reply, Nov 24, 2022
                          i am not able to submit my query at https://npscra.nsdl.co.in/Log-your-grievance.php so could you please help me to resolve this issue..
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                            R
                            raja2001saini
                            from Sikar, Rajasthan
                            Nov 16, 2022
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                            Website: NSDL

                            Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

                            acknowledgement Number [protected]

                            name kamlesh kumar

                            father's name banshidhar

                            Dateof Birth/Incorporation 03/06/1993
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                              T
                              Thirupathikumar1828
                              from Hyderabad, Telangana
                              Nov 16, 2022
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                              Address: www.camsnps.com & www.npscra.nsdl.co.in

                              HI Team, i have purchased NPS account through https://www.camsnps.com/, on 14-jul-2022 & had got the confirmation on 18-July-2022 so i want to try to login in nps with my PRAN :[protected], it was not opened & also couldn't get received NPS KIT as well.

                              Still i'm getting error like :" PRAN NOT FOUND IN DATABASE".

                              NOTE : I did transition through CAMSNPS through portal last 2 months back whether it it CAMSNPS is valid or not.

                              Kindly have a chech on it above issue, get back to me either my email: [protected]@gmail.com
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                S
                                souvik-banerjee
                                from Kolkata, West Bengal
                                Nov 14, 2022
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                                Address: BC 336 matri apartment,kolkata 700102

                                My PRAN is[protected]
                                When I try to set my Ipin and Tpin
                                via online portal its shows me this error ="PRAN not found in Database"
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  L
                                  Laxmikant Butle
                                  Nov 12, 2022
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                                  Pran is not found database
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    M
                                    Mayuresh Joshi 75
                                    Nov 9, 2022
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                                    Hi.
                                    I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                                    Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                      E
                                      eNPS-alerts
                                      Nov 9, 2022
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                                      I have successfully completed the Individual Pension Account opening process using enps. The Permanent Retirement Account Number (PRAN) allotted to you is[protected].

                                      but, when i was login through the NPS website, we are getting" unauthorized user"

                                      We request you to, please look this & suggest the solution.

                                      regards,
                                      Sadanand jagdale
                                      [protected]
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      View replies
                                      Kindly provide your 12 digit PRAN and contact number or submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                        E
                                        eNPS-alerts
                                        Nov 9, 2022
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                                        Resolved

                                        I have successfully completed the Individual Pension Account opening process using enps. The Permanent Retirement Account Number (PRAN) allotted to you is[protected].

                                        but, when i was login through the NPS website, we are getting" unauthorized user"

                                        We request you to, please look this & suggest the solution.

                                        Regards,
                                        sadanand jagdale
                                        [protected]
                                        Nov 9, 2022
                                        Complaint marked as Resolved 
                                        email id-: [email protected] Mob No-: 8652256271
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                        where is the solution..?
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