Nsdl E-Governance Infrastructure — apy pran not found in database

I have opened an APY account in Bank of India and also have a PRAN no. with me, and now i wish to open a online NPS aswell but it says we should have not 2 pran numbers. for opening NPS pran is necessary so i have not received a pran card or ipin or password yet.

so when i tried resetting my PRAN Ipin i got a message saying PRAN not found in database.

AS i wish to open NPS immediately i seek for quick help from you.

Abhijeet Joshi
[protected]
abhijeet.[protected]@yahoo.com
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I recently paid 4000 amount against eNPS. And once I try to login with my PRAN, evertime message shows" Please Enter a Valid PRAN"

My registered number is : [protected]
email: [protected]@gmail.com

VIVEK MUDGAL's reply, Feb 4, 2019
Even Change or reset password is not working with same PRAN
While trying to reset password either with security questions or with phone, not it is showing Unauthorized user message. Refer screenprint

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