[Resolved]  Nsdl E-Governance Infrastructure — Duplicate PAN card issuance with address change

Address:Pune, Maharashtra
Website:www.tin-nsdl.com

I had applied for a duplicate PAN card to be issued with a request to change the address in Jan 2017..required fee was paid online and documents sought for the transaction were shared with Income Tax PAN Services Unit(Managed by NSDL e-Governance Infrastructure Ltd), Pune.

Having acknowledged receipt of documents, on 30th March-I received communication that there is discrepancy in my application that supporting documents for address proof/fathers name/identity/date of birth not submitted - while I submitted a passport copy, which is listed as the document for all of the above.

Tried reaching their call centre at[protected] and it's useless while mail responses are pathetically slow.

Please help.
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May 23, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2017
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. Kindly E-mail your PAN related grievance with Acknowledgement number to [protected]@nsdl.co.in
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