Nsdl E-Governance Infrastructure — e-kyc failed but not refunded my money back

Dear sir/ madam,

I have applied for pan card with token no. [protected] through e-kyc/e-sign option. After the payment, my aadhar verification went failed and the screen showed the below message.

"your e-sign/e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode or e-sign mode. Kindly note that you will get refund of this pan application in next seven working days."

It has been 5 days this happened and still now i haven't got my refund. I called the customer care many times but they didn't answer my call. Please refund my money as soon as possible.

My payment details are attached below for your perusal.

Token no: [protected]
Mail id: [protected]@gmail.com
my date of birth is :10/08/1999