[Resolved] Nsdl E-Governance Infrastructure — esign/ekyc failed

kiranbk

Address:	Mumbai City, Maharashtra, +91
Website:	www.onlineservices.nsdl.com

I applied for new pan after filling the details and payment it asks us to verify the ekyc/esign, some times after i did not get any otp. Once i checked my application it said your application could not processed what to do?

My details are as follows,
Token number: [protected]
Date of birth : 27/02/1999
Email : anandbk. [protected]@gmail.com
Transcation number : 027649

Please resolve issue as soon as possible because i need pan card urgently.

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Apr 21, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Mar 13, 2018

Updated by kiranbk I called helpline but they unable to response my complaint, they cut the call.

Verified Support

Mar 16, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Kiran,

The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Comments

Epuru Suresh babu

from Hyderabad, Telangana

SURPRISE!!

While tried to create ipin, system is showing an error message 'PRAN not found in database'.

While tried to register grevienve at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do. showing an error message "Please enter valid PRAN".

Acknowledgement No : 11482598

NSDL e-Governance Infrastructure Customer Care's response, Mar 23, 2018

Verified Support

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.