[Resolved]  Nsdl E-Governance Infrastructure — failed transaction fees not refunded

Address:New Delhi, Delhi

I use nsdl website to create a new pan card of my colleague. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.120.62 using internet bankingn sbi. My balance was deducted from the bank on 03/05/2018 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. This problem arises due to their otp verification failure. So till not reflected in my account. So please i want my detected money. Why because i applied again and this time transaction was successful after second deduction. They should take care of people's money. I am expecting a better suggestion from you. Do something for a change.
Thank you
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Jun 23, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
May 21, 2018
NSDL e-Governance Infrastructure Customer Care's response
Your PAN card has been dispatched on 12-May-2018 by Speed Post vide airway bill no. EA[protected]IN.
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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
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