Nsdl E-Governance Infrastructure — failure of the e-kyc ( new pan card)

Address:

Flat NO: D3/F3 JOEL VILLA (alternate Ph Number: 9445753220 ), Mappedu ,camp road, puthur, East Tambaram, Chennai, Tamil Nadu, 600126

Now I applied for the pan card, and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :

" Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days. '''


so again i applyed and choosen the '' Physical Method "

then after a successful payment, again the same problem

e-kyc failed due to which it displyed the following message :

" Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days. '''

my humbel request us Refund my money :: Rs 214

for first time apply i choosen : ekyc method, after i choosen physical method
but in both the case same problem occure ( 107+107 = 214)

1 st time i choosen E kyc method for that::::

token num : [protected] pancard

transanction IDSSSs : 0041188673200620191355281561019128489

Transaction Reference ;; 20190620111212800110168512574989227

Bank Reference Number [protected]

2nd time i had choosen physical method for that;

token num : [protected]

transanction IDSSSs 0041193952200620191454141561022654423

Transaction Reference 20190620111212800110168084175007038

Bank Reference Number [protected]