Nsdl E-Governance Infrastructure — new e-pan card

Hi,

I'm a foreign of indian origin who applied for e-pan card: made an online application & the required payment on 05/08/2020.

I sent all the required documents in post & till date haven't heard anything back. Online application status doesn't show my documents received. I have called on their contact centre no one answers & e-mailed twice: no response till date but an automated acknowledgement for my first e-mail as below:
* *
Dear sir/madam,

Thank you for your email.

This is an acknowledgement that the email has been received by us with the subject:[external] fwd: pan application - ack. No. N - [protected] dated : 06/08/2020 and the request id assigned to your email is 1490146.

* *
I'm frustrated by the lack of their response & would like your assistance in this matter. My e-mail address is farrukh. [protected]@gmail.com
Thanks.
Was this information helpful?
No (0)
Yes (0)
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Complaint comments 

Comments

Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    NSDL e-Governance Infrastructure
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    70%
    Complaints
    5293
    Pending
    106
    Resolved
    3576
    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information