[Resolved]  Nsdl E-Governance Infrastructure — new pan application showing "no record found" in status link

Address:Allahabad, Uttar Pradesh, 276001
Website:tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

Sir/madam,

I have applied for new pan card on 4th august 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanks & regards,
Pushpa singh
[protected]
+2 photos
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Sep 12, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Aug 08, 2017
Updated by Raj Mangal Singh
Sir/madam,

I have applied for new pan card through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanks & Regards,
Pushpa Singh
Verified Support
Aug 11, 2017
NSDL e-Governance Infrastructure Customer Care's response
Dear Raj,

Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
Complaint comments 

Comments

I applied for new pancard. But there was an ekyc error.
And there Was a massage that is "you will recive refund in 7 working days "
It is 14 th working day. And the refund is not yet to deposit.
can you reply me why this delay appers. ?
Or are you guys just cheated me. ?
Myy processing fee deducted from my bank on 27th july 120/- transanction no./ JSBI[protected]IGABSJXTZ7 / name ashok dutt//pan aappplied for RITU Manohar// payment has still not refunded..

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