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Nsdl E-Governance Infrastructure — nsdl e-governance infrastructure pran - unauthorized user

I have newly registered with e-nps and allotted with pran '[protected]'. When i am trying try to login to website with pran to set my i-pin for the first time i am getting the error - 'unauthorized user'.
Note: i have already e-verified my application using aadhar.

Could you please check and fix the i-pin issue so that i can login to my account and do my subsequent contributions.
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Comments

I have applied for the new pan card and I have completed all the process and payment but I have not received any otp to complete the process.So I kindly request you to do the refund process as soon as possible..
My token no:- [protected]
Mail I'd:- [protected]@gmail.com
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My dad Pran

My dad registered in the NPS account and got the PRAN number, but not able to login to set IPIN and to contribute towards investment. Please help.

I am getting the error "PRAN not found in Database" always.

Below are my details to contact.
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