[Resolved]  Nsdl E-Governance Infrastructure — nsdl e-sign/ekyc applied but pan application status shows - "no record found"

Sir/madam,

I have applied for duplicate pan card on 18th march, 2019 through e-sign/e-kyc mode. I have got my acknowledgement number (N - [protected]). On completion of the process i have received message like below.

"if you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you,
Suman dutta
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Apr 28, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Mar 26, 2019
NSDL e-Governance Infrastructure Customer Care's response
Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application.
Complaint comments 

Comments

I have opened a NPS account in[protected].
PRAN :[protected]
POP Reg No: 5000862
POP SP Reg No: 6396950 for Both Tier 1&2

I have paid Rs 1500 through SBI net banking
(Ref No:[protected]IGAFKSKDT6 TRANSFER TO)

For Tier 1 & 2

Still my account is FREEZED state.
I have opened a NPS account in[protected].
PRAN :[protected]
POP Reg No: 5000862
POP SP Reg No: 6396950 for Both Tier 1&2

I have paid Rs 1500 through SBI net banking
(Ref No:[protected]IGAFKSKDT6 TRANSFER TO)

For Tier 1 & 2

Still my account is FREEZED state.

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