Nsdl E-Governance Infrastructure — nsdl - failure of the ekyc

Address:

600021

I applied for the pan card one and half week before and paid the fees through my debit card but the e-kyc failed due to which it displayed the following message:

Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.

Now its been over one and half week but neither the refund has come nor e-kyc has completed.

Please refund my money. Details are given below:

Token no: [protected]
Dob: 29/06/1992
Name: gayathri a
Email: [protected]@gmail.com