[Resolved]  Nsdl E-Governance Infrastructure — #nsdl pan card #ekyc-design failed #to get refund #online debit card payment

Address:Ahmedabad, Gujarat, 380004

Sir,
I applied new pan for my brother using ekyc and e-sign.
My token no is : [protected]

It show message like this,
""your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days."

I have make payment online from hdfc bank debit card (Not net banking), but still not received my refund.

My contact number is : [protected]/[protected].
My email id : [protected]@gmail.com
My name : tahir shiakh
Was this information helpful?
No (0)
Yes (0)
Dec 7, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Nov 06, 2017
NSDL e-Governance Infrastructure Customer Care's response
Dear Tahir,

Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    NSDL e-Governance Infrastructure
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    70%
    Complaints
    5291
    Pending
    107
    Resolved
    3575
    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information