[Resolved]  Nsdl E-Governance Infrastructure — Pan application failed thou entered valid otp

Address:412307

I have applied for online pan card. I did the payment and on the last step my authentication is failed and i got this message

Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.

amount is also debited from my account.
My temporary token is [protected].
Please help me with my pan card as soon as possible
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Jun 27, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
May 25, 2017
NSDL e-Governance Infrastructure Customer Care's response
Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
Complaint comments 

Comments

Acknowledgment Number : [protected]
Name : SHUBHAM SINGH
Category : Individual
Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application. why nsdl shows my application status pending?
Respected sir/madam,

I have received an sms on my mobile that “Letter sent for discrepancy found in PAN application acknowledgement no. "[protected]"

But I have not received any letter in my mail, please send it again on:- www.[protected]@gmail.com

Thanx,
ALI AHMAD AMSARI

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