[Resolved]  Nsdl E-Governance Infrastructure — Pan application processing failed due to mobile number not registered on aadhar, card paid amount of 117.35 not refunded yet.

I use nsdl website to print pan card by filing correction and print pan card form option. Temporary token is [protected]. I use e-kyc option for his aadhar verification. I have paid an amount of rs.117.35 using my net banking. My balance was deducted from the bank on 22/06/2017 but aadhar verification was not completed due to non registration of mobile no. On aadhaar card. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." i have not got any refund till now. This problem arises due to non registration of mobile no. On aadhaar card. I need all my money back as soon as possible because i do not want to proceed byonline mode further. They have to close their webiste if they can't fix the bugs. This is the true failure of digital india. Do something for a change as this problem is seen in most of the cases. Refund required as soon as possible.
Was this information helpful?
No (0)
Yes (0)
Aug 7, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jul 05, 2017
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    NSDL e-Governance Infrastructure
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    70%
    Complaints
    5291
    Pending
    107
    Resolved
    3575
    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information