[Resolved]  Nsdl E-Governance Infrastructure — PAN card application documents delivered 2 weeks ago but status not updated

Address:Pune, Maharashtra, 411016
Website:www.nsdl.co.in

I had applied for duplicate PAN card online on 12/02/2017 and had sent all the documents to NSDL office in Pune by Speed post. I can see that the documents were delivered at the NSDL office on 18/02/2017 but the status on the NSDL website says "We have not yet received the supporting documents with respect to your application for 'New PAN Card or/and Changes or Correction in PAN Data'.". I have been trying to call the helpline no. for 1 week now but it is never available and also not received reply to my email..
I have attached the Delivery Confirmation of Indiapost website.
Can you please let me know when the status will be updated?

Acknowledgement Number: [protected]
Name: SUDIPTA SARKAR

Thanks,
Sudipta Sarkar
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Apr 11, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Mar 07, 2017
NSDL e-Governance Infrastructure Customer Care's response
Dear Sudipta,

This has reference to the query/complaint raised by you.

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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