Nsdl E-Governance Infrastructure — Pan Card Application Error - Refund Related

Use NSDL website to create a new pan card of my Brother.Temporary Token is[protected] & [protected] use e-kyc option for her Aadhar verification. I have paid an amount of Each Token Rs.106.90 & Total Paid Rs.213.80 using my Paytm App. My balance was deducted from the bank on 18/06/2021 but Details was Mismatch & Aadhar verification was not completed due to not receiving any OTP on their registered Aadhar card mobile no. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days." I have not get any Refund Amount from my bank account. where is the refund amount of my Pan Application? This problem arises due to their OTP verification failure. I need all my money or create a new pan card. they have to close their webiste if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change