[Resolved]  Nsdl E-Governance Infrastructure — pan card application 'your request cannot be processed, please try after sometime

I tried to fill the pan application through the NSDL website and selected the e-kyc aadhar verification process.
The payment got deducted, it took me to Continue with e-Sign/e-KYC and it kept saying 'your request cannot be processed, please try after sometime.'

My token no is: [protected]
Email: [protected]@gmail.com
Dob: 15/01/1990

Kindly look into this issue. If not make arrangements to refund the amount that was deducted from the bank.
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Apr 24, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Mar 21, 2018
NSDL e-Governance Infrastructure Customer Care's response
To help resolve your query/concern, reach us on [protected]@nsdl.co.in
Complaint comments 

Comments

I have find my pran no. through pay slip but don't find pran kit, t-pin or i-pin. My pran no.is[protected].please kindly reissue pran kit and send my postal address. Thanks

Umesh Singh Uike
S/o P.S.Uike
NSDL e-Governance Infrastructure Customer Care's response, Mar 23, 2018
Verified Support
Dear Umesh,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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