[Resolved]  Nsdl E-Governance Infrastructure — pan card failed due ekyc verification failed

I tried to apply for pan card for my wife 2 times. First time due otp issue, the application failed to submitted, but the money is deducted. Till now not received the refund. For reference the token number is: [protected] as till now i haven't received acknowledgement number.
2nd time i have applied for the pan card. Otp verification was succesful, but again failed due mismatch of error "e-sign received from uidai doesn't belong to the pan applicant." refund is not yet received. For reference the acknowledgement number is: [protected]

I want my refund.