[Resolved] Nsdl E-Governance Infrastructure — pan card (failed esign/ekyc) money not refunded

1 Review
Aligarh, Uttar Pradesh, India
 tareefk10 on Mar 28, 2019
Respected sir/ma'am,

I am a student and i have applied for pan card with token no.- [protected] and i choosed e-kyc/e-sign through aadhar card. The fees in deducted from bank account but at the last process, no otp was generated for verification of my aadhar card through registered mobile no. And after some times the screen display the exact message as:-

"your e-sign/e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate a new token and proceed with physical mode or e-sign mode. Kindly note that you will get refund of this pan application in next seven working days."

It has been a long time and yet i did not get any refund. My transactions details are as follows:

Token number: [protected]
Transaction reference number: phd[protected]
Date of transaction:[protected]
Payment amount: 106.90
Bank reference number:[protected]

Please look into the matter.
Thanks in advance.

pan card (failed esign/ekyc) money not refunded
pan card (failed esign/ekyc) money not refunded
Complaint marked as Resolved May 4, 2019

Complaint Status

[Mar 28, 2019] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
NSDL e-Governance Infrastructure Customer Care's response, Apr 03, 2019
Kindly DM your contact details, so that our support team will contact you and assist you in respect of your query.
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    Nsdl E-Governance Infrastructure - pan card (failed esign/ekyc) money not refunded