[Resolved]  Nsdl E-Governance Infrastructure — pan card transaction failed

I use nsdl website to create a pan card of my neighbor. Temporary token is [protected]. I use e-sign option for him. I have paid an amount of rs.106.90 using my paytm wallet. My balance was deducted from the bank on 17/12/2019 "but the transaction got failed and it was like transaction got failed we will refund the amount. But i didn't got the money. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." i still didn't get any amount. Where is the amount of my pan application? I need all my money or create a new pan card. They have to close their website if they can't fix the bugs. This is the true failure of digital india. Do something for a change.