NSDL E-Governance Infrastructure — Pan change application no. [protected] rejected due to prefix

Change in pan application rejected and asked to re-apply due to prefix in name of father as "late". I had called for the same on[protected] and asked them to please remove the prefix and make my pan card and don't complicate the simple things. But they are saying that i will had to re-apply and will have to pay the application money again.
So please either refund the application money or its better to process the application by removing the prefix or adjust the money with the new application