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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jun 20, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 2

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H
hemanthkuberappa
Feb 27, 2024
Mar 1, 2024
This thread was updated on Mar 1, 2024
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PAN ( AJXXXXXX5N ) entered by you is not in proper status in Income Tax Department Database

Dear Sir/Madam,

Regarding my father's PAN CARD number AJXXXXXX5N,

When I tried reprinting the PAN card which was lost. I encountered the below error

PAN ( AJXXXXXX5N ) entered by you is not in proper status in the Income Tax Department Database. Please write to us at dpr.[protected]@nsdl.co.in with a color copy of your PAN Card to look into the matter.

I don't have a photocopy of the PAN...
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M
mohanas7
Feb 18, 2024
Feb 21, 2024
This thread was updated on Feb 21, 2024
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Error while getting eKYC details, Please try again

Hi,

I submitted application to update my father's spelling in pan card.
After payment, when i tried e-verifying, the portal keeps giving below error.
"Error while getting eKYC details, Please try again"
Application Number: Q[protected]...
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M
Madhusudhan430
from Bengaluru, Karnataka
Feb 3, 2024
Feb 7, 2024
This thread was updated on Feb 7, 2024
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PRAN not found in Database - NPS login issue

I have created NPS account and received new PRAN number to my registered mail id. When tried generating password, its throwing error that 'PRAN not found in Database'....
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I
iam_edwin
from Badlapur, Uttar Pradesh
Jan 10, 2024
Feb 17, 2024
This thread was updated on Feb 17, 2024
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NEW PAN CARD APPLICATION: Your Request cannot be processed, Please Try after sometime.

Dear Sir/ Madam,

I am Edwin Sebastian Vadakara, and on 5th January 2024, I had applied for a PAN Card through NSDL website. I had filled all the relevant information and followed all the steps. I also made the payment successfully. But for e-sign step, some error occurred after the OTP authentication. I tried to re-login several times from last 5 days, but it is showing 'Your request cannot be processed, please try after some...
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S
singhanuraj70
Aug 15, 2023
Aug 18, 2023
This thread was updated on Aug 18, 2023
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During Login to NPS website getting error lik Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN

Am not able to login to the CRA-NSDL website,

Am not able to log in to cra-nsdl.com

Password reset is giving me the following error,
"Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN"

Please help me to recover my login credentials for cra-nsdl.com

my PRAN NO:[protected]
Registered mail id: [protected]@gmail.com...
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B
balakrishna 78
Aug 2, 2023
Aug 3, 2023
This thread was updated on Aug 3, 2023
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Pan card returned to nsdl pune office

Address: income tax panservices unit, 5th flor, mantri sterling, plot 341, survey no 997, model colony, near deep bungalow chowk, pune 411016.

Dear Sir,
i have applied for a pan card in the name of JAHNAVI M which dispatched our address on july 2023, i could not rceive the pan card as address mentioned in the pan card disptch is insuficent local postman resend this to nsdl pune office

Applicant name: JAHNAVI M
Acknowledgement number: [protected]

therefore, Iam requesting to resend my pan card in the below adress

Jahnav...
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Dear Sir/Madam,

With reference to my father's PAN CARD
I encountered the below error
1. when I login to download pan
2. I tried to update the address as per aadhar database

PAN entered by you is not in proper status in Income Tax Department Database. Please write to us at dpr.[protected]@nsdl.co.in with colour copy of PAN Card to look into the matter.

Looking forward to your...
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A
Aditya Nalwaya
May 1, 2023
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ESign failing

Hello,
I wanted to change details (surname) on my PAN and for that I had selected e-KYC & eSign option.

I entered all the relevant details and made the payment. After that I continued to complete the KYC & entered the OTP and submitted. After that I was redirected for eSign page and upon clicking the "Continue with eSign" link, I am being redirected to some "https://esign.egov-nsdl.com/nsdl-esp/authenticate/esign-doc/"...
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A
amit51s
Apr 24, 2023
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TAN number allotment

I applied for a TAN number on March 22, 2023. On March 23, 2023 I received an email from [protected]@nsdl.co.in giving me an acknowledgement number [protected]. I have been visiting their website regularly but all it says is "your application for TAN is under process at Income Tax Department". Visited to IT Office, Laxmi Nager, New Delhi but they say the TAN is under process at NSDL not them. Visit to NSDL Corporate office did not give any result;...
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R
Renu-Devi
from Bengaluru, Karnataka
Apr 6, 2023
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No Acknowledgement post successful payment

Website: www.onlineservices.nsdl.com

I paid twice for NSDL Protean PAN CORRECTION/CHANGE Details application, first on 4th April 2023, second on 6th April 2023, but in both attempts, I paid successfully yet a text was displayed stating

"Your request cannot be processed. Please try after some time using returning user option in Login page"

I request a refund or an acknowledgement for both my payments.

My Token Number was [protected]...
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S
Sathya12345th
Mar 21, 2023
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Can't make corrections in PAN Card

I have applied for PAN correction as my date of birth mismatches from my PAN when compared to my Aadhaar, So I need to correct my PAN date of birth. I have completed the payment process also, But while authenticating aadhaar I get an Error as "we are unable to proceed with your online pan application due to following reason: mismatch in any one or more of the following fields as per pan application with the details available in uidai database....
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Z
ZahidaBegum
from DELHI, Delhi
Feb 25, 2023
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PAN Card Resend Request

Acknowledgement No. [protected]

Here with we bring to your kind notice that we had applied for a new PAN Card in the name of “Zahida”, from Delhi, pin code 110053, which was dispatched to our correspondence address in February 2023. But we didn’t receive the PAN Card as nobody came to our address and I didn't have any call in fact. But it is showing 'Returned to NSDL on 11th Feb 2023 on the website.

Kindly...
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R
rohit kumar singh
from Delhi, Delhi
Jan 28, 2023
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Unauthorised user while setting up IPIN for the first login

I have recently signed up for NPS and have been allotted PRAN[protected].
I have done verification and first time contribution as well.

I am unable to login as i don't have a password yet. when i try to reset password using my pran, I'm getting error saying 'Unauthorised user' or 'User not found in database '...
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Hi, I was applying for my new pan card through ekyc and while authenticating aadhar no otp was generated so i regenerated it multiple times and after that message said maximum number of otp limit reached and reapply pan with physical mode.
but it wasnt my fault that I didnt get otp.
I want to take the benifit of ekyc pan card from home.
Kindly help me solve my problem.
Email- [protected]@gmail.com...
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H
Hooka Lover
Jan 3, 2023
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Continue with e-sign

Address: Naultha

Do not after continue with e-sign....
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S
Sachin g kulkarni
from Pune, Maharashtra
Dec 19, 2022
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Getting No record found for the given Search Criteria

I was trying to set NPS account but in between it went down, now when I want to complete pending registration getting error as "No record found for the given Search Criteria".

Please help out I got the email and message as well....
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P
Powlami
Dec 10, 2022
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Account Locked and not RESET

Address: Mumbai
Website: cra-nsdl.com/CRA

My account has got locked

I was not able to login and then I tried to reset my IPIN. After filling the details and trying to log in again I am getting "Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN".

I am not able to login to https://cra-nsdl.com/CRA/

Kindly help me by getting my login credentials

My PRAN No.[protected]
email: [protected]@gmail.combr...
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Address: A-936, 3rd Floor, Jahangir Puri

Dear Sir/Madam,

With reference to my father's PAN CARD number ARLPR5671A,
I encountered the below error
1. when I login to download pan
2. I tried to update the address as per aadhar database

PAN ( ARXXXXXX1A ) entered by you is not in proper status in Income Tax Department Database. Please write to us at dpr.[protected]@nsdl.co.in with colour copy of PAN Card to look into the matter.
br...
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A
abha22
Aug 2, 2022
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Aadhar OTP Authentication Failed

Address: 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013

I made an online payment of Rs. 106.90 via PayTM UPI for a PAN Card online with option E-KYC authentication through Aadhaar. The details were submitted successfully and the payment was also made on 30-July-2022. But after entering the OTP, the page says the Payment cannot be processed and I receive a mail that the authentication has failed. This time I did not even receive any mail about whether it was successful or not. Please look into...
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A
Anupama B R
from Mysore, Karnataka
Jun 27, 2022
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Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN

Am not able to login to CRA-NSDL website,

Am not able to login to cra-nsdl.com

Password reset is giving me following error,
"Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN"

Please help me to recover my login credentials for cra-nsdl.com

my PRAN NO:[protected]
Registered mail id: [protected]@gmail.com

Note:
Please...
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