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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 2

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A
Amit 099\\
Apr 11, 2024
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Address: VILL+POST - MANGRAUNI , DIST- MADHUBANI BIHAR 847211

Respected Sir/Madam,

I am writing to bring to your attention a concerning issue regarding the delivery of my PAN card, which I recently applied for with the conversion from minor to major status. According to the tracking details available online, my application reached Madhubani, but there is no record of an attempted delivery at my home address in Mangrauni, Madhubani bihar.

I have not received any communication or notification from the delivery personnel regarding the attempted delivery or any instructions for collection. As a result, the PAN card has not been delivered to me.

I kindly request your urgent intervention to ensure the re-delivery of my PAN card to my residential address at Mangrauni, Madhubani bihar . Enclosed with this letter are the necessary documents to verify my identity and the details of my PAN application.

I understand the importance of possessing a PAN card, especially for financial and official transactions. Therefore, I would highly appreciate your prompt action in resolving this matter and facilitating the delivery of my PAN card to the correct address.

Thank you for your attention to this urgent matter. I look forward to your swift response and the successful delivery of my PAN card.

Yours sincerely,

Name - Amit Kumar
Pan card no - JEKPK0522J
Tracking no - PT[protected]IN
pincode - 847211
mobile no - [protected], [protected]
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NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    th1614
    Mar 30, 2024
    Apr 5, 2024
    This thread was updated on Apr 5, 2024
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    The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Thank you for reaching out to us. We’re happy to assist. Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php. You may also visit our Chatbot "KYNA" available on our website www.npscra.nsdl.co.in.
    - Team Protean
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      A
      Anand1995
      Mar 30, 2024
      Apr 5, 2024
      This thread was updated on Apr 5, 2024
      Resolved
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      Resolved

      I m not able to open account in eNPS

      I encountered an issue registering for an NPS account on the eNPS portal (payment issue initially, then couldn't proceed). Happy to provide the error message you're getting if you have it....
      +1 photos
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      A
      abby335
      Mar 19, 2024
      Mar 20, 2024
      This thread was updated on Mar 20, 2024
      Resolved
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      Resolved

      Enps- payment gateway failure

      I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error from last 2 days.

      "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."
      br...
      +1 photos
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      A
      Anubhab Roy.
      from kolkata, West Bengal
      Mar 15, 2024
      Apr 5, 2024
      This thread was updated on Apr 5, 2024
      Resolved
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      Resolved

      Pan status "no record found"

      Ack no. [protected]
      Please let me know the dispatch details
      As track status says no record found
      Pan no. - HBSPR7055C...
      +1 photos
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      N
      NITIKA KHANDELWAL
      Mar 14, 2024
      Mar 20, 2024
      This thread was updated on Mar 20, 2024
      Resolved
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      Resolved

      Ipin and tpin not yet received

      I am getting this again and agin and so i am not able to login to my account.

      Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN....
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      S
      siddh2023
      Mar 7, 2024
      Mar 7, 2024
      This thread was updated on Mar 7, 2024
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      Resolved

      I have recently registered for eNPS, I deposited a sum of 2000 rupees and received an acknowledgement as well as a PRAN number.

      While trying to set my PRAN password, I am receiving an error saying PRAN not found in data base.

      Why am I even facing this issue on the first place, this is a national website and it has such broken pipelines for storing my data?
      This goes against network and security guide lines from the Indian constitution and I can file a case for the same. Please look into the matter immediately.
      +1 photos
      Apr 14, 2024
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Mar 07, 2024
      NSDL e-Governance Infrastructure Customer Care's response
      Thank you for reaching out to us. We’re happy to assist. Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php. You may also visit our Chatbot "KYNA" available on our website www.npscra.nsdl.co.in.
      - Team Protean
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        Z
        Zamorin
        from CHENNAI, Tamil Nadu
        Feb 28, 2024
        Apr 1, 2024
        This thread was updated on Apr 1, 2024
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        Resolved

        I have corrected my Pan card on 26th February 2024. The payment was successful and the application was also successful. But when I checked the track option, it displayed "No records found".
        Apr 1, 2024
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Mar 01, 2024
        NSDL e-Governance Infrastructure Customer Care's response
        Hello, we request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.
        - Team Protean
        Apr 01, 2024
        Updated by Zamorin
        My complaint has been resolved. Thanks a lot
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          H
          hemanthkuberappa
          Feb 27, 2024
          Mar 1, 2024
          This thread was updated on Mar 1, 2024
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          Resolved

          PAN ( AJXXXXXX5N ) entered by you is not in proper status in Income Tax Department Database

          Dear Sir/Madam,

          Regarding my father's PAN CARD number AJXXXXXX5N,

          When I tried reprinting the PAN card which was lost. I encountered the below error

          PAN ( AJXXXXXX5N ) entered by you is not in proper status in the Income Tax Department Database. Please write to us at dpr.[protected]@nsdl.co.in with a color copy of your PAN Card to look into the matter.

          I don't have a photocopy of the PAN...
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          M
          mohanas7
          Feb 18, 2024
          Feb 21, 2024
          This thread was updated on Feb 21, 2024
          Resolved
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          Resolved

          Error while getting eKYC details, Please try again

          Hi,

          I submitted application to update my father's spelling in pan card.
          After payment, when i tried e-verifying, the portal keeps giving below error.
          "Error while getting eKYC details, Please try again"
          Application Number: Q[protected]...
          +1 photos
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          H
          Harish_S19
          Feb 17, 2024
          Feb 21, 2024
          This thread was updated on Feb 21, 2024
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          Digital PAN applied failed with "UID Demographic Authentication is not exact Match" bu t payment went through. Need refund

          Digital PAN applied failed with "UID Demographic Authentication is not exact Match" but payment went through. Used website - https://www.pan.utiitsl.com/csf.html

          Need to know the exact reason for failure and also the refund if the online application cannot go further

          payment ref id[protected]...
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          M
          Madhusudhan430
          from Bengaluru, Karnataka
          Feb 3, 2024
          Feb 7, 2024
          This thread was updated on Feb 7, 2024
          Resolved
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          Resolved

          PRAN not found in Database - NPS login issue

          I have created NPS account and received new PRAN number to my registered mail id. When tried generating password, its throwing error that 'PRAN not found in Database'....
          +2 photos
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          I
          iam_edwin
          from Badlapur, Uttar Pradesh
          Jan 10, 2024
          Feb 17, 2024
          This thread was updated on Feb 17, 2024
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          NEW PAN CARD APPLICATION: Your Request cannot be processed, Please Try after sometime.

          Dear Sir/ Madam,

          I am Edwin Sebastian Vadakara, and on 5th January 2024, I had applied for a PAN Card through NSDL website. I had filled all the relevant information and followed all the steps. I also made the payment successfully. But for e-sign step, some error occurred after the OTP authentication. I tried to re-login several times from last 5 days, but it is showing 'Your request cannot be processed, please try after some...
          +1 photos
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          1 found this helpful
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          S
          Suresh babu sharma
          from Indore, Madhya Pradesh
          Jan 9, 2024
          Jan 9, 2024
          This thread was updated on Jan 9, 2024
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          Dear sir
          I am downloading my e pan card online, but there is a message coming that please write about matter pan is not proper status
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          We request you to submit your query along with PAN/acknowledgement number/contact details at https://bit.ly/3SZ1Pgl or e-mail to us at [protected]@proteantech.in. We will resolve your query at the earliest.
          - Team Protean
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            S
            sairam_Aritan
            from Hyderabad, Andhra Pradesh
            Jan 7, 2024
            Jan 9, 2024
            This thread was updated on Jan 9, 2024
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            PRAN number not being recognized to login or register complaint

            Address: Hyderabad

            Hi Team,

            I am a register NPS subscriber and have been using my account without any issue since 2 years. However, now when I am trying to login using my PRAN, I get the error as Invalid PRAN. I am using the correct PRAN number which is the same number present on the monthly statement sent to me by [protected]@kfintech.com. I use the same number to unlock my pdf document attached to the mail.

            The same error is coming...
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            V
            vamshikaricherla
            from Hyderabad, Telangana
            Jan 5, 2024
            Jan 8, 2024
            This thread was updated on Jan 8, 2024
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            Address: Ameenpur,Hyd

            I had filled the application and its failing while subimitting
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Still, my issue is not resolved. Please let us know the solution.

            Still receiving the same error while completing the remaining steps.
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              O
              o.RajeshKumar
              Dec 29, 2023
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              AT income TAX WEBPORTAL MY PAN & ADHAR IS LINKED BUT IT NOT SHOWN AT YOUR DATA.

              Kindly request you to relink

              PAN-AJTPK2642L
              AADHAR[protected]
              MOBILE-[protected]
              NAME:RAJESH KUMAR
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                P
                Parultaneja
                Dec 14, 2023
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                Today 14/12/2023 I did my registration process for ENPS. I had filled all the basic and necessary details including the necessary document uploading part.
                But when i went to make the payment, I selected the gateway as RAZORPAY and made a payment using my HDFC BANK Internet Banking.
                The money got deducted from my bank account. But i didn't get redirected to the enps page. Response from eNPS was transaction failed.
                +3 photos
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                  D
                  Dinesh.1234
                  Dec 7, 2023
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                  Money not refunded. Money is taken without my permission
                  +1 photos
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                    S
                    sjohn46
                    from Ranipet, Tamil Nadu
                    Nov 17, 2023
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                    Address: veterinary government hospital

                    Veterinary government hospital
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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