NSDL e-Governance Infrastructure Customer Care
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 61%
Submit a Complaint
2333
COMPLAINTS

NSDL e-Governance Infrastructure Customer Care

NSDL e-Governance Infrastructure Ltd.

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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388

Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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+91 22 4090 4242  [Head Office]
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+91 11 2370 5418  [New Delhi]
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+91 20 2721 8080  [PAN/TAN Call Centre]
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+91 11 2335 3817  [New Delhi]
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+91 79 2646 1376  [Ahmedabad]
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+91 22 2499 4477  [EzeeWill]
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Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

Customer satisfaction rating
61%
Complaints
2333
Pending
225
Resolved
1348
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

NSDL e-Governance Infrastructure related photos (418)

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL E-Governance Infrastructure — my payment refund

 lsunrise computer Computer on Jan 13, 2018
I use nsdl website to create a new pan card of my neighbor. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.115.9 using my debit card. My balance was deducted from the bank on 12/01/2018 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund...
Complaint comments  Read comments Complaint category Credit Cards

NSDL E-Governance Infrastructure — pan card not give me

 Mridul Kumar mitra on Jan 13, 2018
Dear sir,
I have applied for a new pan card, name of nini barman. Panb dispatched our address in 06 nov 2017. I couldn’t receive the pan card because post man not give my pan. When i contact post office they returned pan to the sender address.

Therefore, i requesting sir resend my pan card to same address and i mentioned our details below.

Applicant name: nini barman
Acknowledgement number:[protected]...
Complaint comments  Read comments [1]Complaint category Tax Services

NSDL E-Governance Infrastructure — dispatch pan card again

 Mridul Kumar mitra on Jan 13, 2018
Dear sir,
I have applied for a new pan card in the name of shibarani dey mitra. Which dispatched our address in december 2017. I couldn’t receive the pan card because i have not presents at home when the local post man reached. Later, after few days we contact post man regarding the post. He told that he kept with him for three days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: shibarani dey mitra
Acknowledgement number:[protected]
Date...
Complaint comments  Read comments [1]Complaint category Tax Services

NSDL E-Governance Infrastructure — cannot create I pin

 Harekrushna panda on Jan 12, 2018
Sir,

I open an Atal Pension Yojana (APY) and contribute regularly from 25.01.2016. But I unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.

Name: HAREKRUSHNA PANDA
PRAN:[protected]
Mobile No. [protected]
email id: harekrushna.panda86@gmail.com

Thanking You...
Complaint comments  Read comments Complaint category Employees

NSDL E-Governance Infrastructure — balance not refunded

 Ganesh Dapkar on Jan 12, 2018
I was applyed 2 time online pan on my atm named dattu shrirang dapkar and that 2 time i was doing online payment but that payment are deducted from my account and after your website display message "something wrong in adhar and refund your balance in few day" and that process turn off in completely but my balance still not refund so please its my humbble request to nsdl refund my balance soon....
Complaint comments  Read comments Complaint category Credit Cards

NSDL E-Governance Infrastructure — pan card returned back - undelivered

 shemil_1732 on Jan 11, 2018
Dear sir / madam,
Please be informed that our pan card details as following is returned back from post office as we are not in the location due to some business trip. As well as there is no any call or message received from post office as we are starting a new firm. We already updated the shop address address officially to the post office. So kindly request your support to resend the same soon as possible on same address. Sorry for the inconvenience occurred.

Name : sithara gallery
Pan # adnfs0386b
Category : firm...
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — enps : registration against this acknowledgement id is pending for confirmation from payment gateway. [Resolved]

 parthiv91 on Jan 11, 2018
Dear sir,
I tried registering on enps. The payment failed due to internet interruption.
Now when i try to continue with the acknowledgement number i get the below message. The call centers does not respond with out a pran no. Raised the querry also on the website. No response yet. I have seen many such complaints and not yet resolved.

My acknowledge no: 11421658
Dt. 10-jan-18

Registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime....
Complaint comments  Read comments [2]Complaint category Tax Services

NSDL E-Governance Infrastructure — pan card one more redispach

 Dheru kumar on Jan 11, 2018
Dear sir,
Acknowledgment number.. [protected].
Name.. Neha kumari d/o tiwari paswan.
Pan number. Gjmpk0947m
Village. Dudhari.
Post office.. Dudhari.
District... Banks.
State.. Bihar.
Pincode.. 813102.
India.
Phone number.. [protected]
So please send me my pancard crunt address because i can't receive my old address. So i should my pancard this address..
Thenk you...
Complaint comments  Read comments Complaint category Education

NSDL E-Governance Infrastructure — for re dispatch pan card application coupon no. u 633399173

 chandraumesh on Jan 11, 2018
Dear sir,

We have applied a new pan card of miss meenu & pan card no. Eehpm6173p
Which was dispatched to my correspondence address through speed post date 03.11.2017 we did not receive no any call from the post man and it is returned with the status address issue and lend mark required.

Therefore, i request you to please resend my pan card to the same address mentioned below :-

Consignment no. Eq[protected]in date 27.10.2017
Application coupon no. U[protected]
Pan card no. : - eehpm6173p
Contact no. [protected], [protected]
Complaint comments  Read comments Complaint category Banks

NSDL E-Governance Infrastructure — enps unable to login

 sehgalsahil on Jan 11, 2018
My acknowledgement no is 11418664. I'm getting the following error while logging in to https://enps.nsdl.com/eNPS/

"registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

Its been more than 24 hours i am stuck with this error. Kindly resolve this and let me make the payment and complete the registration process...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — pan card returned to sender. request for redispatch

 Geetha Krupanandam on Jan 10, 2018
Dear nsdl,

The pan card was sent through blue dart courier. However, i had not received a call from them and using the tracking number i find that the card was sent back.
The track status shows that they had attempted to deliver it 4 times and on three of those occasions we were in the premises.

Ack number: [protected]
Pan number: dggpr3076g

Hence i request you to re-dispatch the pan card once you receive it.

With regards,
Geetha...
Complaint comments  Read comments Complaint category Postal & Delivery Services

NSDL E-Governance Infrastructure — redispatching

 Mkkumarmanish07@yahoo.com Mk175228 on Jan 9, 2018
Dear sir my name is manish kumar. M informed u my pan card is dispatching from you 16 dec 2017. Some kind of issues m not reciving my docoument. And post man returned of you. Kindly redispatching my pan card. My acnowledgement no. Is [protected]. My adress is manish kumar s/o sh raj bhadur. H. No is 117 east bhatia nnagar jagadhri yamauna nagar [protected]...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — login issue in enps

 JAYANT DHYANI on Jan 9, 2018
Hello
Name : jayant dhyani
Pran :[protected]
Ack no. : 11416786
Ack date : 08/01/2018

I have successfully registered in enps via aadhar.
Contributed 1000rs and successfully generated esign doc.
Pran number allotted successfully but i am not able to generate ipin.
Its throwing erroe message as
Pran not found in databse.

Please resolve as soon as possible.
Even i have tried to log complain at grievances portal url as given by nsdl.
That is also not working.

Please resolve as soon as...
Complaint comments  Read comments [2]Complaint category Tax Services

NSDL E-Governance Infrastructure — unable to login in e-nps due to 'pran not found in database'

 Ravi Kant Maherishi on Jan 9, 2018
I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: ravi kant maherishi
Pran:[protected]
Mobile no.[protected]
Email id: ravimaherishi@gmail.com...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — esign/ekyc mode pan application status shows no record found

 krishna.vishwa on Jan 9, 2018
Dear sir/madam,

I have applied for change of information in my existing pan card on 9th january 2018 through e-sign/e-kyc mode. I also got my acknowledgement number ([protected]).

After completion of the process i received following message -

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i check my application status today using this acknowledgement number, it has been showing "sorry,...
Complaint comments  Read comments [3]Complaint category Tax Services

NSDL E-Governance Infrastructure — pfrda registration against this acknowledgement id is pending for confirmation for registration pending [Resolved]

 rajeshntw on Jan 9, 2018
My acknowledgement number 11415398, when i try to complete pending registration, i get the message "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime. Its been more than 24 hours i am stuck with this error. Kindly resolve this and let me make the payment and complete the registration process....
Complaint comments  Read comments [1]Complaint category Other

NSDL E-Governance Infrastructure — please refund the amount as soon as possible

 RKhedkar on Jan 8, 2018
Sir, i was applying for new pan online and during fee payment via net banking transaction was unable to complete but my the amount got debited from my account. Please refund the amount as soon as possible. Transaction details: date: 08-may-2015 narration: to transfer inb national securities depos nat_sec payments amount: rs. 109.49 reference number: lsbi[protected]igacrmwzb6
Sbi ac no [protected] gadge nagar amravati
Name ramesh dayaram khedkar mo no [protected] email id rkhedkar1@yahoo.com...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — pan card correction - submission fail

 BharathaPriyan on Jan 8, 2018
Dear sir / mam,

I was trying to submit pancard correction request using nsdl site. I have uploaded all the necessary documents and also paid money as required. But i got msg at the end like "your request cannot be processed. Please try after some time".

I request your support to fix this.

Your ref: my temporary token number: [protected]

Thanks,
With best regards,
Suresh tk...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

NSDL E-Governance Infrastructure — refund related - 0017383604

 karim velani on Jan 8, 2018
Refund is still pending.
Temporary token number [protected]
Date of application - 26th dec'17
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.

Kindly let know when it will be refunded...
Complaint comments  Read comments Complaint category Postal & Delivery Services

NSDL E-Governance Infrastructure — 'your request cannot be processed, please try after sometime

 Vedang Nagar on Jan 7, 2018
I tried to fill the pan application through the nsdl website and selected the e-kyc aadhar verification process.
The payment got deducted and it took me to the aadhar verification process. I entered correct otp three times and it kept saying 'your request cannot be processed, please try after sometime.'

My token no is: [protected]
Email: vedang. Nagar@gmail.com
Dob: 10/03/1998...
Complaint comments  Read comments Complaint category Other

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