NSDL e-Governance Infrastructure Customer Care
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 64%
Submit a Complaint
2618
COMPLAINTS

NSDL e-Governance Infrastructure Customer Care

NSDL e-Governance Infrastructure Ltd.

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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409

Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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384
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274
+91 22 4090 4242  [Head Office]
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147
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+91 11 2370 5418  [New Delhi]
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119
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84
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73
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61
+91 20 2721 8080  [PAN/TAN Call Centre]
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186
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174
+91 11 2335 3817  [New Delhi]
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44
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+91 79 2646 1376  [Ahmedabad]
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22
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35
+91 22 2499 4477  [EzeeWill]
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27
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44

Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

Customer satisfaction rating
64%
Complaints
2618
Pending
220
Resolved
1611
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

NSDL e-Governance Infrastructure related photos (483)

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL E-Governance Infrastructure — pan name correction through the nsdl website and selected the e-sign aadhar verification process can not be completed

 saravanaharini on Apr 11, 2018
I tried the pan application for pan name correction through the nsdl website and selected the e-sign aadhar verification process.

Everything went right and at the end while asking for e-kyc verification, even with the otp submission,

System status is "your request cannot be processed, please try after some time"

Please the futher steps to complete the process or advise for the payment refund made...

My token number: [protected]
Date of birth: 21/10/1991
Email: saraprasa68@gmail.com
Aadhar number:[protected]
Correct...
Complaint comments  Read comments Complaint category Employees

NSDL E-Governance Infrastructure — pan card making

 ShahMuneebkhan on Apr 10, 2018
I used nsdl website to create a new pan card of my mother. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.115 using my debit card. My balance was deducted from the bank but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly refund my deducted money...
Complaint comments  Read comments [2]Complaint category Other

NSDL E-Governance Infrastructure — pran database not found

 Hirdya Negi on Apr 10, 2018
I registered for enps on 10th april, 2018 online. I got the pran number after successful registration. The pran number is[protected]. However i have not received the ipin or tpin details via mail by this time. When i am trying to reset my ipin online, i am getting the error that "pran not found in database". Please solve this problem.

Also please let me know how to edit the information in the profile if any....
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — delay pan card under process for long time

 vptxerox on Apr 9, 2018
I have applied for pan card acknowledgement no-n[protected] on 15MAR2018, current status shows your application is under process at tin facilitation center. Kindly call[protected]/46/47/48/49 for further processing of your application.
Can i know what is the current status or how do we check it online exact status, thanks.   Replace all...
Complaint comments  Read comments [1]Complaint category Government Organizations

NSDL E-Governance Infrastructure — pran not found in database for login

 sm91475.1988 on Apr 9, 2018
I registered for enps on 8th april, 2018 online. I got the pran number after successful registration. The pran number is[protected]. However i have not received the ipin or tpin details via mail by this time. When i am trying to reset my ipin online, i am getting the error that "pran not found in database". Please solve this problem.

Also please let me know how to edit the information in the profile if any....
Complaint comments  Read comments Complaint category Government Organizations

CRA - NSDL — asam rifels paisa lekar bharti krayi hai abhi 1 ldke ki

 satyam111 on Apr 8, 2018
Asam rifels 2017 technical and tradman me 100105 deependra kumar garg ko 2 lakh lekar bharti kraya ja raha hai.
Plz iski enquiry ki jaye.
Abhi ki bharti me 2 lakh rupaye lekar asam rifels me bharti kra kr.
Anpadh logo ko bharti krwa rahe hai.
Ye eak adhikari milla huya hai.
Iss mamle me.
Iske phle bhi wo krwa chuka hai.
Ye sb.
Mere pass puri recording hai uski....
Complaint comments  Read comments Complaint category Police

NSDL E-Governance Infrastructure — refund my application fee [Resolved]

 Aman22 on Apr 7, 2018
I use nsdl website to create my new pan card on 6/4/2018. Temporary token is [protected]. I have paid an amount of rs.115.90 using my debit card. My balance was deducted from the bank on 6/4/2018, but aadhar verification was not completed due to error message on the website saying, "your request cannot be processed. Try after sometime".in the mean time i have tried more than thrice. So now it says, "since you have exceed otp regeneration limit. You cannot proceed with e-sign. Kindly proceed with generating physical application and sent the application to the mentioned address in next page." now i...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — pan card under process

 ashish1148 on Apr 7, 2018
I have applied for PAN Card on 16.03.2018 with acknowledgement No. N-[protected]. it is still showing "Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/[protected] where the application was submitted by you" no call is connected to aforesaid contact no. please provide proper solution for this problem....
Complaint comments  Read comments [1]Complaint category Government Organizations

NSDL E-Governance Infrastructure — apy address details issue

 Chandrika Velupula on Apr 7, 2018
Dear Sir,

Token no is 60069514

My address details are not showing correctly in PRAN address details. Address details are correct in my State Bank of India, Hyderabad Branch.

My state in address is showing as Himachal Pradesh instead of Telangana.

Please correct my state as Telangana and update me.

Name: Chandrika Velupula
PRAN: Confidential
Email: Confidential...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — esign/ ekyc applied pan application status shows no record found

 Rakesh Mallapur on Apr 7, 2018
Sir/madam,

I have applied for new pan card on 6th april 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — e-sign pan card status showed no record found.

 Jayashree Bose on Apr 6, 2018
Sir/madam,

I have applied for new pan card on 5th april 2018 through e-sign mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Jayashree...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — not able to login via - https://cra-nsdl.com/cra/

 zchintan on Apr 6, 2018
I am trying to access my details for apy, via nsdl website. While trying to login at https://cra-nsdl.com/CRA/ using pran number it says 'pran not found in database'. Also, it does not allow to reset password.
And, due to the same i am not able to link this apy scheme in to my umang app. Request you to kindly do the needful and revert with a feasible solution....
Complaint comments  Read comments Complaint category Banks

NSDL E-Governance Infrastructure — sorry, no record found for pan after ekyc [Resolved]

 nibin200@gmail.com on Apr 6, 2018
Sir/ma'am,

I have applied for new pan card on 5th april 2018 through e-sign/e-kyc mode. I have got my acknowledgment number ([protected]). On completion of the process, i have received a message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — pan card refund not receive

 Sunil Kondekar on Apr 5, 2018
This complaint for nsdl pan centre because i was apply for 7th march 2018 for new pan card but unfortunately my aadhar card details as mismatch so this request has failed then i wait 7 days for my refund because a win i enter my registration token number email id and date of birth then display we are unable to proceed with your online pan application due to following reason: mismatch in any one or more of the following fields as per pan application with the details available in uidai database. Name/gender/date of birth/name as per aadhaar. Kindly visit designated pan centre and submit your pan application...
Complaint comments  Read comments Complaint category Tax Services

NSDL E-Governance Infrastructure — nsdl egov portal not user friendly, call center numbers not working.

 VijeshVijay on Apr 5, 2018
Respected sir/madam,

I have lost my pan card and i applied for a duplicate one using esign/ekyc on april 04 2018. I used the online portal of nsdl - https://www.tin-nsdl.com/.

The online portal is not at all user friendly as there were too many user logouts without any reason while i was entering details for duplicate pan via esign/ekyc.
At last i was able to apply and i got reciept with acknowledgement number - n - [protected].
But when i check the status of my application via online it shows "no records found".

I tried to call the...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — apy ipin creation issue

 Satish Velupula on Apr 5, 2018
Dear sir,

Token no. Is 60069343

I have opened an atal pension yojana (Apy). But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'.

Please resolve the issue as early as possible or send my ipin password to my email id.

Name: chandrika velupula
Pran: confidential
Email id: confidential...
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — no record found after payment.

 Sanjeev Metta on Apr 4, 2018
Sir/ma'am,
I had applied for a new pan card online, on 4th april 2018 via the official website. I have made the payment and have received the acknowledgement number which is [protected]. I have the pdf downloaded with the details i had entered, and have even received the message saying i need not send any documents for verification since the online e-sign/e-kyc has been done. But upon entering the acknowledgement number and checking the status, it says, "no record found."
Please resolve the issue at the earliest.
~
Sanjeev metta....
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — payment refunds

 rafeeq99 on Apr 4, 2018
I applied for pan card but KYC failed.(mentioned:: Kindly note that you will get refund of the PAN application in next seven working days. ) i didn't get my money back to my account . please refund as far as possible

Thank You,

Token Number alloted to PAN Application - token. No. [protected] dated :[protected]:30:36:18

Name: SMD RAFEEQ
DOB: 10/05/1995
Email: rafeeqpgr99@gmail.com...
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — pan application request error

 jamalpv on Apr 4, 2018
I tried the pan application through the nsdl website and selected the e-sign aadhar verification process.

Everything went right and at the end while asking for e-kyc verification, even with the otp submission, system status is "your request cannot be processed, please try after some time"

Tried to reach nsdl through official contact center, but no response.
Please the futher steps to complete the process or advise for the payment refund made...

Its been more than 10 months complaining and already sent couple emails as advised but no response.
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — my pancard status is showing no record found

 pramita prusty on Apr 4, 2018
Sir/madam,

I have applied for new pan card on 3rd april 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Complaint comments  Read comments [1]Complaint category Government Organizations

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