NSDL e-Governance Infrastructure Customer Care
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 71%
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2905
COMPLAINTS

NSDL e-Governance Infrastructure Customer Care

NSDL e-Governance Infrastructure Ltd.

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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430

Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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399
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282
+91 22 4090 4242  [Head Office]
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156
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+91 11 2370 5418  [New Delhi]
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126
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87
+91 20 2721 8080  [PAN/TAN Call Centre]
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192
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178
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65
+91 11 2335 3817  [New Delhi]
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+91 79 2646 1376  [Ahmedabad]
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+91 22 2499 4477  [EzeeWill]
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29
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25
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44

Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

Customer satisfaction rating
71%
Complaints
2905
Pending
158
Resolved
2001
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

NSDL e-Governance Infrastructure related photos (569)

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL E-Governance Infrastructure — change my name

 Akhilgoudanagoni on Oct 7, 2018
Acknowledgement no:[protected]
Name: anagoni akhil
Category: individual
Status

Sir in my acknowledgement my name is return as akhil goud anagoni as per my aadhar prof document my name is anagoni akhil so please correct my name as per aadhar details as anagoni akhil so plz replace my name from akhil goud anagoni to anagoni akhilas per aadhar card document...
Complaint comments  Read comments Complaint category Job & Career

Nsdl — update the status of pan applied

 Nrn Reddy on Oct 6, 2018
Hello good morning sir, my name is dommari mahesh, resident of penchikalapad of ghattu mandal, in jogulamba gadwal district. As i have applied for pan card last month which is veru necessary for me but till now i have not received my pan card. My pan acknowledge number is [protected]. I need very urgently. So please provide me information. I am expecting early response from you. Thank you....
Complaint comments  Read comments Complaint category Other

NSDL E-Governance Infrastructure — request cannot be processed when am going to continue with e-kyc

 msinan on Oct 5, 2018
I tried to fill the pan application through the nsdl website and selected the e-sign/e-kyc aadhar verification process. I wanted to update my name and few other details in my pan card.
I made the payment and it took me to the aadhar verification process. I entered correct otp many times and it kept saying 'your request cannot be processed, please try after sometime.'
I have tried it after few days as well but it still gives the same error...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

NSDL E-Governance Infrastructure — kyc not completed

 Taj Uddin Laskar on Oct 5, 2018
I applied for the pan card for reprinte and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Please refund my money. Details are given below:
Token no. [protected]
Dob: 30/11/1995
Name : taj uddin laskar
E mail: tajuddinlaskar52@gmail.com...
Complaint comments  Read comments Complaint category Credit Cards

NSDL E-Governance Infrastructure — my husband's pran number is shown as invalid

 vandana77 on Oct 4, 2018
On 04/10/2018 I went to deposit a cheque in my husband's NPS account . Bank informed me that his PRAN is showing as invalid.
So I tried to login to NPS account, there also it is showing invalid user-id.

Please check why the PRAN number is showing invalid. if it is locked please unlock the PRAN. I wish to know why my PRAN number is invalid and and want it validated immediately...
Complaint comments  Read comments Complaint category Banks

NSDL E-Governance Infrastructure — request for resend my pan card

 Shamanth Kumar. N on Oct 4, 2018
Dear sir,
I have applied for a new pan card in the name of hanumanthappa parvathamma which dispatched our address in 03/09/2018. I couldn’t receive the pan card, local post man not reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for 2 days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: hanumanthappa parvathamma
Acknowledgement number: n-[protected]
Date of application:...
Complaint comments  Read comments Complaint category Postal & Delivery Services

NSDL E-Governance Infrastructure — nsdl unable to register and pran not found

 arkadeep on Oct 1, 2018
Hi Team,

I'm Arkadeep Paul Choudhury, wanted to login to APY But, while tried login to NSDL (https://cra-nsdl.com/CRA/) Portal it is asking for UserID and Password, where I don't have the same.
Bank is also unable to provide.
Unable to reset the password also I have PRAN already generated and monthly deduction is made by my bank, it says no PRAN Found.

Please help in this....
Complaint comments  Read comments [1]Complaint category Insurance

NSDL E-Governance Infrastructure — nsdl esign/ekyc applied pan application status showing no record found

 Anupam Tyagi on Sep 30, 2018
Sir/madam,

I have applied for new pan card on 30th september 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking...
Complaint comments  Read comments [1]Complaint category Tax Services

NSDL E-Governance Infrastructure — esign service is unavailable

 Chiteri Solanki on Sep 30, 2018
I have applied online on nsdl for a pan card. My form has been filled, aadhar card has been aunthenticated, even the payment has been made but when i proceeded further for e-kyc, it's showing the message that 'esign service is having some temporary issues. Please try again. If the persists, you may try after some time using your temporary token number'
I've waited for so long, and tried innumerable times to proceed further but nothing is happening....
Complaint comments  Read comments Complaint category Government Organizations

NSDL E-Governance Infrastructure — re dispatch of my pan card

 Sai vihar on Sep 27, 2018
Dear sir,
I have applied for a new pan card in the name of sai vihar valipishetty which dispatched our address in september 2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for six days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: saivihar valipishetty
Consignment number: rm[protected]in
Date...
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

NSDL E-Governance Infrastructure — nsdl nation security deposit ltd. - unsuccessful transaction [Resolved]

 mahendracavhad on Sep 27, 2018
Sir, i was Duly applying for new pan online and during fee payment via net banking transaction was unable to complete but my the amount got debited from my account. Please refund the amount as soon as possible.
Transaction Details: date: 20-Sept-2018
Narration: TO TRANSFER INB National Securities Depos NAT_SEC Payments Amount: Rs. 106.90
reference Number: 1) NSBI[protected]IGAEJZUWK8
2) NSBI[protected]IGAEJZUCX1...
Complaint comments  Read comments [2]Complaint category Other

NSDL E-Governance Infrastructure — pan application through esign/ekyc applied shows status as no record found

 vishalnarnoli on Sep 25, 2018
Sir/madam,

My name is vishal kumar narnoli. I have applied for new pan card on 24/09/2018 through e-sign/e-kyc mode. I have got my acknowledgement number [protected]. On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application
Complaint comments  Read comments [1]Complaint category Tax Services

NSDL E-Governance Infrastructure — -

 Dungaram Purohit on Sep 25, 2018
अभी तक मेने तीन बार भेज चुका हूं और पैसे खर्च कर चुका हूं, (1)पहले भेजा गया उसका नम्बर-[protected] तारीख 28/07/2016
(2) [protected] तारीख 27/12/2017
(3) [protected] तारीख 25/02/2018
ये तीन बार मे पैसा खर्च कर चुका हूं, मेने पैन-कार्ड कार्यालय को पत्र भी लिखा था, उसमे ये लिखा...
Complaint comments  Read comments Complaint category Mobile Service Providers

NSDL E-Governance Infrastructure — tan application pending at nsdl

 parthtanna on Sep 25, 2018
I have applied for two tan wide acknowledgement no. [protected] & [protected] on 30th august, 2018. We have not received tan allotment after 25 days of application as well whenever i call executives they just told me that it is pending due to technical reason. I am taking continues follow ups since last 20 days but no resolutions till date. Thanks...
Complaint comments  Read comments [3]Complaint category Other

NSDL E-Governance Infrastructure — pan card - change of particulars [Resolved]

 R@R on Sep 25, 2018
My pan card acknowledgement number is [protected], and i have requested for change of address and signature on my pan card.

Its been 4 month and whenever i check the status of my pan card, it shows "your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/42541984/42541986 where the application was submitted by you.

I have even tried calling the above mentioned number but no one is picking up the phone.

Please solve my problem as soon as possible...
Complaint comments  Read comments [2]Complaint category Other

NSDL E-Governance Infrastructure — reactivate of my deactivated pran.

 powjuakgangmei on Sep 25, 2018
I am Powjuaklung Gangmei working in Govt.of Assam, O/o DIET, Dima Hasao since 2011.
I have subscribe NPS since date of joining and also received PRAN[protected] allotted me but unfortunately it showing Deactivate status for TIER-I. I have resubmitted fresh Subscribtion Form alongwith relevant to DTO twice or thrice times through proper channel but no intimation or no action till date in this regard.

Therefore, please help me to resolve this problem at the earliest and obliged.

Powjuaklung Gangmei, Librarian,
O/o DIET, Dima Hasao (Govt.of Assam),
Complaint comments  Read comments Complaint category Institutes

NSDL E-Governance Infrastructure — pan card - esigned status track shows "no record found"

 Manvendra Singh ji on Sep 24, 2018
Sir/madam,

I have applied for new pan card on 22th september 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking...
Complaint comments  Read comments [1]Complaint category Tax Services

NSDL E-Governance Infrastructure — pan card re-dispatching request

 Preethi Chandrashekar on Sep 24, 2018
Dear sir,

I had applied for a new pan card in the name preethi chandrashekar. Since i was out of station, the velex courier service sent me message for "door closed". I contacted the numbers mentioned in the message and asked him to deliver it on 18th september 2018 without fail, since i was going for an international trip on 18th. Inspite of requesting a lot, they didn't deliver my pan card on 18th sept and never responded to my calls or messages and sent it back on 19th september.

Being all my issues and complications of not having a pan card on an international...
Complaint comments  Read comments Complaint category Government Organizations

National Securities Depository Limited — pan card not received - 3 month passed

 mukul87 on Sep 23, 2018
Dear sir,

I have applied for pan reprint with successful acknowledgement generation at least 3 month ago and still as on date 23.09.2018 i have not receive my pan card.

It is big harassment for me that i am waiting from last 3 month for my pan.

Whenever i use to call to nsdl helpline no they says that you have to wait for 5 to 10 days more and same line they are saying from last 3 month. But i do nit get solution of my problem....
Complaint comments  Read comments [1]Complaint category Tax Services

NSDL E-Governance Infrastructure — refund for pan card

 Maulick Metkar on Sep 23, 2018
Sir,
I was applying for a new pan card. I completed my procedure, i also paid the required amount of 107.
The amount was debited from my account but then as my mobile number was not registered with aadhar card the process did not complete.

It's around 2 weeks from now i didn't get my refund back.

Account was debited on 7th sep 2018.

Please look for it....
Complaint comments  Read comments Complaint category Banks

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