NSDL e-Governance Infrastructure Customer Care
NSDL e-Governance Infrastructure Ltd.
Websites: | www.nsdl.co.in egov-nsdl.co.in |
Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel Mumbai Mumbai City District Maharashtra India - 400013 |
Customer Care Phone Numbers and Contacts
Toll-free:
Phone:
+91 22 2499 4200 [Vidya Lakshmi]

432

301
+91 22 4090 4242 [Head Office]

171

106
+91 11 2370 5418 [New Delhi]

135

93
+91 20 2721 8080 [PAN/TAN Call Centre]

217

189
+91 44 2814 3918 [Chennai]

89

71
+91 11 2335 3817 [New Delhi]

55

43
+91 33 2281 4661 [Kolkata]

49

52
+91 79 2646 1376 [Ahmedabad]

44

53
+91 33 2290 1396 [Kolkata]

26

38
+91 22 2499 4477 [EzeeWill]

14

32
Fax:
Fax:
+91 22 2491 5217 [Head Office]
+91 33 2289 1945 [Kolkata]
+91 44 2814 4593 [Chennai]
+91 11 2335 3756 [New Delhi]
+91 79 2646 1375 [Ahmedabad]
Customer satisfaction rating

Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.
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NSDL e-Governance Infrastructure Complaints & Reviews
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Nsdl E-Governance Infrastructure — PRAN not available. Even after setting IPIN, it is showing as Something went wrong.
I am trying to login to my NPS account here but I'm getting an error saying PRAN is not found/something went wrong, Please try after sometime.
Please help in validating PRAN and account details.
Please help in validating PRAN and account details.
Post your Comment
Nsdl E-Governance Infrastructure — PRAN Not found in database while login
I have opened a NPS account on 17/01/2021 . I got my PRAN generated . I downloaded the file. My money got deducted. But now I am unable to login to the website. It's saying PRAN not found in database. Please guide me .
I have my PRAN card generated as[protected]
I have my PRAN card generated as[protected]
Complaint Status
[Jan 17, 2021] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
Post your Comment
I hold SGB bonds in IDBI demat but had requested for closure of IDBI demat account and transfer to SBICAP demat buy till date...
Nsdl E-Governance Infrastructure — PRAN not found in Database | unable to login
Hi,
I registered in the NPS account and got the PRAN no[protected] by email and sms, but I am not able to login to set my IPIN and to contribute towards my investment. Please help.
I am getting the error "PRAN not found in Database" always.
Below are my details to contact.
Name: Kavya
email: kavya.[protected]@gmail.com
phone: [protected]
I registered in the NPS account and got the PRAN no[protected] by email and sms, but I am not able to login to set my IPIN and to contribute towards my investment. Please help.
I am getting the error "PRAN not found in Database" always.
Below are my details to contact.
Name: Kavya
email: kavya.[protected]@gmail.com
phone: [protected]
Complaint Status
[Jan 16, 2021] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
Post your Comment
Nsdl E-Governance Infrastructure — For ipin getting 'PRAN not found in databases'
Sir,
I open NPS account but unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.
Name: Joyanta Nath
PRAN:[protected]
email id: [protected]@yahoo.com
I open NPS account but unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.
Name: Joyanta Nath
PRAN:[protected]
email id: [protected]@yahoo.com
Complaint Status
[Jan 16, 2021] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
Post your Comment
CRA - NSDL — 1499 Rupiya kata hai 14/01/2021 Ko
Ac [protected]
sbin0061390
sbin0061390
Complaint Status
[Jan 16, 2021] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
Post your Comment
Nsdl E-Governance Infrastructure — Undelivered pan card & tan certificate
Respected sir/madam,
this is regarding my pan card and tan certificate that my pan card and tan certificate was dispatch and was again send back to nsdl without even coming at the registered address request you to re-dispatch the pan card and tan certificate
pan card details
pan card no:-aaict2819b
pan application no:- [protected]
tan details
tan no:-mumt25057e
tan application no:-[protected]
thanks & regards,
dipesh jain
tronent international private limited
this is regarding my pan card and tan certificate that my pan card and tan certificate was dispatch and was again send back to nsdl without even coming at the registered address request you to re-dispatch the pan card and tan certificate
pan card details
pan card no:-aaict2819b
pan application no:- [protected]
tan details
tan no:-mumt25057e
tan application no:-[protected]
thanks & regards,
dipesh jain
tronent international private limited
Complaint Status
[Jan 14, 2021] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Post your Comment
Nsdl E-Governance Infrastructure — Amount credited but pan card application failed
I applied for pan card online change correction with temporary token Id [protected] & I have proceed with the payment and the payment was also completed by phone pe upi for Rs.106.9.The aadhar authentication was failed due to some details mismatch
When will I get my refund amount in my account
When will I get my refund amount in my account
Complaint Status
[Jan 14, 2021] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Post your Comment
Nsdl E-Governance Infrastructure — I given my pan card for correction
I given my pan card for correction for name correction i need this corrected pan card within 3 to 4 days pls help me regarding this
Pan number : IWOPS8168B
through offline Bangalore
Pan number : IWOPS8168B
through offline Bangalore
Complaint Status
[Jan 13, 2021] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
The application is processed successfully. We request you to use the e-PAN provided by email. The same is valid and acceptable.
Post your Comment
NSDL — PRAN number not found in database
Hi Team,
I have registered in NSDL in e NPS using ADHAR, PRAN is generated and amount is debited from my account as well.
Now when i m trying create IPIN(generate password) i m getting PRAN not found in database.
Please help.
I have registered in NSDL in e NPS using ADHAR, PRAN is generated and amount is debited from my account as well.
Now when i m trying create IPIN(generate password) i m getting PRAN not found in database.
Please help.
Complaint Status
[Jan 13, 2021] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
Post your Comment
NSDL — Failed kyc but amount paid
Have applied for pan card correction with temporary token Id [protected] for my neighbour Chandhra Selvaraj And I have proceed with the payment and the payment was also completed with the transaction ID 20210111111212800110168230674225468 for Rs.107
But aadhar authentication failed due to details mismatch
When will I get my refund
But aadhar authentication failed due to details mismatch
When will I get my refund
Complaint Status
[Jan 12, 2021] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
Post your Comment
Nsdl E-Governance Infrastructure — Unable to login to CRA-NSDL portal
I am not able to login as i am shown error message "user inactive" after all details are entered.
my account is active as i have been making contributions to both tier1 & 2 accounts regularly.
pls help resolving this login issue for my account/user
my account is active as i have been making contributions to both tier1 & 2 accounts regularly.
pls help resolving this login issue for my account/user
Complaint Status
[Jan 11, 2021] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
Post your Comment
Nsdl E-Governance Infrastructure — PAN application failed. provide refund. [Resolved]
I submitted online e-sign PAN card application with fees of INR106.90 using PayTm wallet but I couldn't authenticate Aadhar because of some spelling error in my name so my application failed. how can I get refund?
Post your Comment
Nsdl E-Governance Infrastructure — For refund
My pan not genreted please refund my amount
token no [protected]
transaction id 20210111111212800110168924474481127
token no [protected]
transaction id 20210111111212800110168924474481127
Complaint Status
[Jan 11, 2021] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth, and Registered E-Mail ID.
Post your Comment
Nsdl E-Governance Infrastructure — Unable to open NPS account
Hi Team,
I am getting the below error frequently while opening a new NPS account.
Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time.
Acknowledgement No[protected]
Acknowledgement Date-10/01/2021
I am getting the below error frequently while opening a new NPS account.
Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time.
Acknowledgement No[protected]
Acknowledgement Date-10/01/2021
Complaint Status
[Jan 11, 2021] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
Post your Comment
Nsdl E-Governance Infrastructure — Didn't receive the IPIN & TPIN
Hi,
After my successful registration I did not receive the IPIN & TPIN.
When I tried to reset them from the portal using my PRAN number it says my PRAN is not valid/ PRAN is not in database.
I tried calling [protected] several times but the call never gets connected for me.
Please help me.
Regards,
Avik
After my successful registration I did not receive the IPIN & TPIN.
When I tried to reset them from the portal using my PRAN number it says my PRAN is not valid/ PRAN is not in database.
I tried calling [protected] several times but the call never gets connected for me.
Please help me.
Regards,
Avik
Complaint Status
[Jan 11, 2021] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Please let me know if you. Wed any further details.
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
Post your Comment
Nsdl E-Governance Infrastructure — PRAN no. not found epin not generate [Resolved]
I have open NPS account on 8th Jan 2021, PRAN no. generated & welcome kit received on mail, but when i go for pin generation, it shown PRAN no. not found, No. customer care pick phone call. do not know what to do further, PRAN detail attached here
Complaint marked as Resolved Jan 13, 2021
Pran no. Updated after 24 working hours
Complaint Status
[Jan 11, 2021] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
Post your Comment
Hi.
I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login,...
I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login,...
Nsdl E-Governance Infrastructure — "Registration against this Acknowledgement Id is pending for confirmation fr
ACKNOWLEDGEMENT ID[protected]
ACKNOWLEDGEMENT Date- 02/01/2021
Every time I try to complete my pending registration, I get this message, "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time." form yesterday.
Please look into this, Thanks.
ACKNOWLEDGEMENT Date- 02/01/2021
Every time I try to complete my pending registration, I get this message, "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time." form yesterday.
Please look into this, Thanks.
Complaint Status
[Jan 10, 2021] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
Post your Comment
Hi,
I have created the nps account of tier-1 and tier-2 type. And PRAN is also been generated. But while setting IPIN...
I have created the nps account of tier-1 and tier-2 type. And PRAN is also been generated. But while setting IPIN...
Latest Resolved
- NSDL e-sign/ekyc applied pan application status shows no record found. What to do now?
- PAN application failed. provide refund.
- PRAN no. not found epin not generate
- Nps money not showing
- Unable to access NPS Account (PRAN number not found in database)
- Not able to login to my NPS account, Error shown "PRAN details not found in database"
- Getting Error 'PRAN not found in Database' while trying to set IPIN. Not receiving OTP by E-mail while trying to verify registration
- Unable to login to NPS website for completing registration
- Incomplete registration as error in Payment gateway
- Pan card fee refund process
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Complaint Status