Nsdl E-Governance Infrastructure — refund of application processing fees

Address:560005

I had applied for the pan card approximately two weeks before and paid the fees through my debit card but the e-kyc method failed due to which it displayed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Now its been over two weeks but no transactions has shown in my bank account.
Please refund my money. Details are given below:
Token no: [protected]
Dob: 05/03/1992
Name - md. Owais khan
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I have applied a Pan card for my Mother on online by using debit card amt was dect:329rs txn:[protected] on 04/05/2019
my brother went to nearest pan card office and apply there on same day.
so please kindly cancel my payment and Refund Amount to my acount
my mail id is [protected]@gmail.com
mobile no:[protected]

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