[Resolved]  Nsdl E-Governance Infrastructure — refund of failed transaction

Address:

F-223, ALPHA 2, Gautam Buddh Nagar, Uttar Pradesh, 201306

I used nsdl website to create a new pan card of myself. My temporary token is [protected]. I used e-kyc option for aadhar verification. I paid an amount of rs.106.90 using paytm twice. My first transaction failed and the site told to repay so i payed another rs106.90 which takes the total to rs213.8. My balance was deducted from my paytm account on 25/02/2020 but aadhar verification was not completed due to not receiving any otp on my registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. This problem arises due to their otp verification failure. I need all my money or create a new pan card. They have to close their webiste if they can't fix the bugs. This is the true failure of digital india. Do something for a change.