[Resolved]  Nsdl E-Governance Infrastructure — Refund of payment deducted

Address:Bangalore Urban, Karnataka, 562106
Website:www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I applied for PAN card and i chose e-kyc/e-sign through adhar card. the fees in deducted from bank account but at last process after getting the OPT for adhar card and after clicking verify i get this message. "Your e-Sign/e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode or e-Sign mode. Kindly note that you will get refund of this PAN application in next seven working days."
Name :- BHAVANI B
Tokan No.:- [protected]
Date of Birth :-24/02/1995
email-id :- [protected]@gmail.com
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Jun 12, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
May 12, 2017
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information