[Resolved] Nsdl E-Governance Infrastructure — registration of pan card failed through e-kyc but payment not refunded | |||||
I used nsdl website to create a new pan card. I use e-kyc option for my aadhar verification. I have paid an amount of rs.107 using my debit card. My balance was deducted from the bank on 27/08/2018 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed. Hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Name: majid tafazal khan Dob: 25/03/1991 Pan apply date 27/08/2018 Token no. [protected] Sir please refund me as soon as possible Was this information helpful? | |||||
Sep 30, 2018 Complaint marked as Resolved NSDL e-Governance Infrastructure customer support has been notified about the posted complaint. Verified Support Aug 30, 2018 NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in for earliest resolution of your greivance.
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+91 22 2499 4200 [Vidya Lakshmi]
+91 22 4090 4242 [Head Office]
+91 11 2370 5418 [New Delhi]
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
Request you to please resolve the issue as early as possible.
My PRAN Number is:[protected]
Emai: [protected]@gmail.com