Nsdl E-Governance Infrastructure — rejected pan card fees not refunded.

Address:

Hoshangabad, Madhya Pradesh, 461775

I use nsdl website to create a new pan card of my brother. Temporary token is [protected]. I use e-kyc option for his aadhar verification. I have paid an amount of rs.106.90 using my debit card. My balance was deducted from the bank on 07/02/2019 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it show a message when i am checking the status"kindly initiate a fresh pan application in view of levy of e-kyc and aadhaar authentication charges, as per uidai notification no. 1 of 2019 dated march 6, 2019. The fees paid by you earlier will be refunded". I have not got refund till now. This problem arises due to their otp verification failure. I need all my money. This is the true failure of digital india. Do something for a change.