[Resolved]  Nsdl E-Governance Infrastructure — Request not honored despite sharing all documents. Ack. No. N-[protected]

Address:	411016
Website:	www.tin-nsdl.com/services/pan/pan-index.html

This is regarding the pan name change request i made via ack. No. N-[protected] using the online services with necessary fees duly paid.

Sequence of events:
1. I had submitted all the documents in january 2018 first week and received their acknowledgement. Documents submitted were pan copy, aaadhar card alongwith filled form with all details needed.
2. I was asked to submit 2 recent colour photographs which i promptly did and received acknowledgement on jan 20.
3. After 2 months, on march 19, i received an automated mail asking me to submit 2 additional documents (Date of birth not mentioned in the proof submitted, submit proof of identity of applicant where date of birth in application exactly matches with date of birth in proof)
4. Again, i promptly submitted the documents (Passport copy, marriage certificate) and sent to nsdl.
5. On april 8, i received an acknowledgement that documents are received and application is under process.
6. On june 7, i once again received the same automated mail which asks for submitting the same set of documents whereas i already submitted the required documents copy as per the supporting material requested on the nsdl site.

I wish to highlight the following grievances:

1. The documents processing is extremely slow (It's been 6 months now and the process is still ongoing).
2. Despite submitting the necessary documents, my application is still not processed and i received the same request yet again after 2 months delay.
3. I would like the nsdl team to expedite and review my documents & thereby send me the corrected pan card as i have already submitted the necessary documents as per the prescribed supporting material mentioned on tin site.

Looking forward for your speedy resolution

Regards, maitri hegde
[protected]