[Resolved]  Nsdl E-Governance Infrastructure — tan application fees given yet tan status says invalid documents

I have had applied for tan number with acknowledgement no. [protected]. Fees deducted from account on 24th april.
Yet the tan status says invalid documents. The mails to taninfo are also not getting any response. And the helpline number is never picked up.
Kindly help to resolve the issue.

The application status on the portal says the following

Acknowledgment number : [protected]
Name : shri ansxxxxn parua
Category : individual/hindu undivided family (Karta)
Sub-category : individual
Status : we have received the documents with reference to your tan application. However, the documents are not valid. For further details, please read the guidelines and instructions or contact tin call center at[protected]

Whereas we have had submitted and also the tan application has been recevied where it said fees not paid. But the money has had been deposited to the tan account nsdl-tin on 24th april.