[Resolved]  Nsdl E-Governance Infrastructure — Transaction failure while correcting the name on the pan card

Address:Pune, Maharashtra, 411057
Website:onlineservices.nsdl.com

This is to inform you while i made an attempt to file an application for correction of name on my wife's pan card via nsdl website. I chose he option of netbanking in order to pay the required charges i. E. Rs 117.35, however the transaction didnt carry out successfully and i got a popup message that if the amount is charged, it wud be reversed back.
Unfortunately i have been charged with that amount and i expect nsdl to refund that money back to my kotak bank account [protected]

Token number: [protected]

Please find below the transaction log

06/06/2017 os nsdlpan [protected] pg-[protected] 117. 35

I expect prompt action from you.
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Jul 25, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jun 20, 2017
NSDL e-Governance Infrastructure Customer Care's response
Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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