[Resolved] Nsdl E-Governance Infrastructure — unable to contribute from enps site using debit card. | |||
Since last 3 weeks, i am trying to contribute to enps account from your website (https://enps.nsdl.com/eNPS/). every time i do transaction using any of the gateway (Billdesk or sbi pay) using my bank debit card, it throws me error ""there was an error while receiving the response from payment gateway"". I had escalated this issue to your customer service representative on phone multiple times, however every time they revert back with only response as "there is an issue with payment gateway and they don't know when it will get resolved", which is shocking. I believe the issue is being faced by many many contributors and still no one is paying attention to resolve it. This lethargic approach is disappointing. Please do the needful asap and restore the payment service as many private companies demand investment proofs by january end for income tax calculations. Was this information helpful? | |||
Feb 9, 2019 Complaint marked as Resolved NSDL e-Governance Infrastructure customer support has been notified about the posted complaint. Verified Support Jan 08, 2019 NSDL e-Governance Infrastructure Customer Care's response Dear Sir/Madam, This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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+91 22 2499 4200 [Vidya Lakshmi]
+91 22 4090 4242 [Head Office]
+91 11 2370 5418 [New Delhi]
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
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My self Sanju & I applied for pan card.Pan no-EBMPS1517M, I don't received my pan card.I already submitted application for new pan card on 23th aug 2017.But still no feedback comes from your side...
So i request to u pls solve my problem...
pls do my needful as early as possible..