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[Resolved]  NSDL E-Governance Infrastructure — your request could not be processed. please try after sometime.

I tried to fill the pan application through the nsdl website and selected the e-kyc aadhaar verification process.
The payment got deducted and it took me to the aadhaar verification process.

But the otp page is not coming, even otp is already received on mobile.

Please refund my money, which was already paid.

Token number for this application is [protected]
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Yes (14)
Apr 23, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Mar 13, 2018
NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID. You may send these details through e-mail at [protected]@nsdl.co.in
Mar 18, 2018
Updated by chinni_chinni Hello NSDL e-Governance Infrastructure Customer Care,

I already sent the details through email, please update.

Regards,
Madhavi
Verified Support
Mar 22, 2018
NSDL e-Governance Infrastructure Customer Care's response Dear Madhavi,

We are still unable to process your concern with information given in request, kindly provide us with Applicant's Name, DOB, Token Number or E-mail address.
 
6 Comments

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Comments

Hello NSDL e-Governance Infrastructure Customer Care,

I already sent the details through email, please update.

Regards,
Madhavi
Reply
NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018
Verified Support
Dear Madhavi,

We are still unable to process your concern with information given in request, kindly provide us with Applicant's Name, DOB, Token Number or E-mail address.
I have make an applicants of pan card it give me error

your request could not be processed. please try after sometime. - Comment #3088898 - Image #0
Reply
Page showing "Inside ADVF result_msg is :: Your request could not be processed. Please try after some time (ADVC0024)". After pressing authenticate button of aadhar card after payment.

Please help ! ASAP !

token no : [protected]
Reply
I am applying new pan card Token no [protected]
But Acknowledgement number or copy not received my mail

your request could not be processed. please try after sometime. - Comment #3715678 - Image #0
your request could not be processed. please try after sometime. - Comment #3715678 - Image #1
your request could not be processed. please try after sometime. - Comment #3715678 - Image #2
Reply
NSDL,

I am facing issues while OTP authentication. I have made the payment already. Now either process my application or initiate refund
Reply
NSDL,

I am facing issues while OTP authentication. I have made the payment already. Now either process my application or initiate refund

token no ends with: [XXXXXX3307].

Kindly look into the issue at the earliest. Provide some email id for further communication

your request could not be processed. please try after sometime. - Comment #3722232 - Image #0
Reply

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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
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    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
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