NSDL e-Governance Infrastructure Complaints & Reviews

Address: 331023

I am submit a new pan application no. [protected] on date 01/02/2018 but the status is show that documents not received but i call to nsdl call center on [protected] she said, "sir we have received your document and we prosses it fast. But till date we not receive any pan no. And no chenge the status. please sole this matter as soon as possible.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Mar 20, 2018

Updated by Mukesh BagriA TILL DATE NO ANY SOLUTION

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Website: tin.tin.nsdl.com/pantan/StatusTrack.html

Sir/mam,

I applied through e-kyc for pan card (Acknowledgement no - [protected]). I made payment and authenticated my aadhar card also.

After completing all the process of application. I got a pdf file with acknowledgment number. On checking status of my pan card using that acknowledgement number, it says sorry no record found.

Please take a look at this issue.

Mar 12, 2018

Complaint marked as Resolved

It started showing in status tracking record after 1 day.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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S

sushma raud

from Malkangiri, Chhattisgarh

Mar 8, 2018

Dear Sir,

I had applied for PRAN [Permanent Retirement Account Number] under the government scheme of NPS. But I have not received PRAN Card. so, I request you to please send my PRAN Card at my office address Sushma Raud Govt Higher Secondary School Bacheli Dist -South Bastar Dantewada Pin Code-494553

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NSDL e-Governance Infrastructure Customer Care's response, Mar 23, 2018

Verified Support

Dear Sushma,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Address: Ranga Reddy, Andhra Pradesh, 500084

Website: enps.nsdl.com

Registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after some time.

[protected] acknowledgement number
7th mar 2018 - date of acknowledgement date

I m seeing this error for more than 24hours.

Please correct it asap so that i can open pran number and deposit some amount as its financial year-end.

+1 photos

Apr 16, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Suresh,

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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K

kaushni

from Pune, Maharashtra

Mar 13, 2018

FOLLOWING MESSAGE IS COMING AFTER DOING PAYMENT TO NSDL AND ALSO AADHAR OTP VERIFCATION HAS BEEN DONE..
Exception in generating Esign User PDF inside EsignController for token no. [protected]

PLEASE HELP TO RESOLVE THIS ISSUE.

THANKS
NIRMALA

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K

kaushni

from Pune, Maharashtra

Mar 13, 2018

FOLLOWING MESSAGE IS COMING AFTER DOING PAYMENT TO NSDL AND ALSO AADHAR OTP VERIFCATION HAS BEEN DONE..
Exception in generating Esign User PDF inside EsignController for token no. [protected]

PLEASE HELP TO RESOLVE THIS ISSUE.

THANKS
NIRMALA

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NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018

Verified Support

Dear Nirmala,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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I have applied pan application through nsdl website and selected option as nsdl e-governance infrastructure — e-sign/ekyc. Application process was successful and received 15 digit acknowledgement number. My acknowledgement number is as followed [protected]. But when i checked applied pan application status in nsdl website, it shows no record found. Please check and update asap.
Regards,
Selvi

Apr 23, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

Verified Support

Mar 12, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Sir/madam,

I have applied for new pan card on 8th march 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Shivam kumar soni

Apr 22, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: 607801

Website: cra-nsdl.com/CRA/raisePasswordSubscriber.do?

I registered in the nps account from internet sbi banking and got the pran no:[protected] by sms, but am unable a to login to set my i-pin and to contribute towards my investment. Please help.

I am getting the error "pran not found in database" always.

Below are my details to contact.

Name: Harichendraayan VS
Email: [protected]@gmail.com

+1 photos

Mar 8, 2018

Complaint marked as Resolved

No response received from Consumer complaints. But my PRAN got updated in the SBI system through normal process. It took 1.5 days for it to get updated in the system. SBI is slow. Always please try to open the PRAN account by eNPS.nsdl.com which is direct, proper, fast & more reliable.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Mar 08, 2018

Updated by Harichendrayan PRAN no is[protected]. One zero was missed.

Verified Support

Mar 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Harichendrayan,

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

Verified Support

Mar 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Harichendrayan,

Thank you. Your positive feedback encourages us to do better. Our endeavor will be to live upto your expectation. Best regards.

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Dear sir,
I have applied for a new pan card in the name of rajan ranjeet kumar which was dispatched. I couldn’t receive the pan card as blue dart post man didn't inform me and returned the post back.

Therefore, i am requesting you to resend my pan card to the same address and i mentioned my details below.

Applicant : rajan ranjeet kumar

Dispatch returned on : 1 march 2018

Acknowledgment no: [protected]

Mobile: [protected]

Email: [protected]@gmail.com

May 22, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been returned undelivered to NSDL on 03-Mar-2018. The reason for non-delivery as specified by the courier agency is insufficient address. The same will be re-dispatched shortly.

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P

Pragati bhadvalkar

from Delhi, Delhi

Mar 8, 2018

Dear sir,

i applied for PAN card as on 24.02.2018. and my amount is deducted but i dont received acknowledgement number. I have only token number.Please help me as soon as possible and reply me on bhadvalkar.[protected]@gmail.com.

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NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018

Verified Support

Dear Pragati,

To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]

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My name is jaymangal kumar. I applied for pan through ekyc online. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.115 using my debit card. My balance was deducted from the bank on 26/02/2018 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days."
So i request you to please refund debited amount as soon as possible.
Thank you,

Mar 8, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Mar 02, 2018

Saravana Kumar Guru's response I have received the other company mobile. I want to return it back and get my money at earliest

Product Name : Samsung J5

Booked Price : 25600

name : saravanakumar
mob : [protected]

Mar 08, 2018

Updated by satya4456 Got refund thanks

Verified Support

Mar 12, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

Verified Support

Mar 22, 2018

NSDL e-Governance Infrastructure Customer Care's response Thank you for acknowledging that your concern has been resolved. Contact us at [protected]@nsdl.co.in or[protected], for assistance in future.

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S

Saravana Kumar Guru

from Kanchipuram, Tamil Nadu

Mar 7, 2018

I have received the other company mobile. I want to return it back

Product Name : Samsung J5

Booked Price : 25600

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Dear Sir/Madam,

I open a National Pension Scheme account. I am individual subscriber of Tier I account - I have used Aadhar registration process.
I have also paid initial amount in that account.

I received PRAN number only through SMS & email about successful completion of account opening process.

When I try to view my profile and tried to reset my password using PRAN, it is showing "Unauthorized User".

Please resolve the issue as early as possible. Below are my details.

Name: Vikas Mohan
PRAN: 110xxxxxx645
email id: vicky.[protected]@gmail.com

I have tried calling Toll free no:[protected] & customer care no:[protected], But i am getting engage tone all the time and not getting any response.

Counting your response ASAP.

Apr 10, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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S

sakina sayerwala

from Vapi, Gujarat

Mar 7, 2018

I have used E kyc option for aadhar verification which could not be completed due to error in few details and the fee should have been refunded in 7 working days which is yet not received. my token no is [protected]. I have paid amount of Rs 115 using debit card, balance was deducted from bank account on 18/02/2018.

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NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018

Verified Support

Dear Sakina,

To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]

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Address: Bankura, West Bengal, 722207

Sir,
I beg to state that i have applied for correction of pan card bearing no-ayopm5935c and same is despetched speed post vide aieway bill no-ea[protected]in on 23/09/2017. Same is returned back undelivered beacause i can not stay at my home for medical treatman at that time.
Kindly re-send the same by way of postal department and do needfull.

Thanking you
Yours
Prattibha mandal saha

Apr 8, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Prattibha,

Your PAN card is dispatched through Speed Post on 14-Sep-2018 vide AWB No. EA[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.

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R

rajusinpp

May 25, 2018

If you have any problem with the pan card (like pan not received, incorrect or any other problem or query), we will help you for FREE (100% free)

contact us: [protected]@gmail.com

agar aao ko koi bhi probmel hai pan card nahi mila, ja galat hai, koi bhi problem solve nahi hi rahi toh hame contact kare email pe, ham apki ek dam FREE help kareghe,

app ko kahi bhi jana nahi padhega, koi pese nahi lagheghe

email kare: [protected]@gmail.com

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Sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, the system shows an error message 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

I have 2 pran no.

My pran no[protected] and[protected]
Contact no - [protected]
Email id - chethang. [protected]@gmail.com

Apr 20, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Chethan,

This has reference to the query/complaint raised at Consumer Forum. The concern shared will be analysed and the status will be sent to the email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance, you may please call us at[protected] or register a query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php..

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S

sherumohal

from Gagret, Himachal Pradesh

Mar 7, 2018

PAN CARD with token no [protected] was declined after payment due to aadhaar authorization but amount 114 was not refinded

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NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018

Verified Support

To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]

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Address: Bangalore, Karnataka

My application got rejected.And it has been more than a week I did'nt get my refund yet.and I have been checking my bank statement regularly it is not credited to my bank account.my token number is [protected].i request you to resolve my problem as soon as possible.since I'm thinking of to again apply for my pan.i hope you do the needful and credit my refund in my bank account as soon as possible.

Apr 17, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Address: Chittoor, Andhra Pradesh, 51747

I applied for pan card but KYC failed.(mentioned:: Kindly note that you will get refund of the PAN application in next seven working days. ) i didn't get my money back to my account . please refund as far as possible

Thank You,

Token Number alloted to PAN Application - token. No. [protected]
Name. Nowshad Syed
DOB.16/03/1994
Email.[protected]@gmail.com

+2 photos

Apr 12, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: Nashik, Maharashtra, 422003

Dear sir,
I have applied for a new pan card in the name of surekha anil deshmukh which was dispatched on 15-feb-2018. I couldn’t receive the pan card number anipd4221h. So it returned back to pune ho.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: surekha deshmukh
Address : d2, mahavir nagari, near panchavati police station,
Dindori raod, panchavati, nashik 422003
Pan no-anipd4221h
Mobile no: [protected]
Acknowledgment no [protected]

Apr 20, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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L

LegalResolved

from Gurgaon, Haryana

Mar 6, 2018

LegalResolved assures redressal of a plethora of legal issues without the time and efforts of pursuing litigation, through sending Legal Notice to the defaulters and inducing them to make amends to you. You will not only receive that defaulted payment, or compensation, but will also be able to retrieve the interest and legal costs as well. Hurry and get in touch with us on Contact no [protected] or visit www.legalresolved.com. Assured remedies without many scuffles!

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D

Dkumar1999

from Gurgaon, Haryana

Mar 6, 2018

Firstly when I applied for my pan card I paid fee but verification via adhaar didn't took place, after that I paid the fee again and verification got done...
I just want to complaint that... I have received the PAN but.. my fee was deducted twice, can I get refund for my first payment

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NSDL e-Governance Infrastructure Customer Care's response, Mar 12, 2018

Verified Support

To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]

R

Revathi gmd2014

from Bengaluru, Karnataka

Mar 6, 2018

I applied for pan card e- kyc on nsdl. Transaction is successfully. But not completed for pan card application due to some correction. So please refund my amount. My token number: [protected]
I have paid twice and lost 230/-

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NSDL e-Governance Infrastructure Customer Care's response, Mar 12, 2018

Verified Support

To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]

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Address: Kolkata, West Bengal, 700104

Dear sir,

I have applied for reissue of my pan on[protected]. Still shows under process. The details of application given below:

Acknowledgement number - [protected]
Name-snehashish dutta

Father's name - ranjit kumar dutta

Date of birth/incorporation - 13/11/1982

You are requsted please take steps so can will get my pan card as soon as possible.

+1 photos

Apr 22, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Mar 08, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Snehashish,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: Alwar, Rajasthan, 301019

Website: tin.tin.nsdl.com/pantan/StatusTrack.html

Sir/madam,

I have applied for new pan card on 5th march 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status later, it was showing "sorry, no record found."

Please check my application

Thanking you
Rahul choat

+2 photos

Apr 10, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Rahul,

The concern shared will be analyses and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: 506112

Website: www.nsdl,com

I applied for the pan card today only and paid the fees through my debit card but the e-kyc failed due to which it displayed the following message

Note
Your e-kyc based request has failed hence you cannot proceed the application
With e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
My details
Token number:[protected]
Email: [protected]@gmail.com
Date of birth: 23-jan-1998

Apr 19, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: Bijapur, Karnataka, 586101

Tracking details - # b903z4561928 (Ref. #[protected])

Pan application status says

Acknowledgment number : [protected]
Name : mitali madhusudan jahagirdar
Category : individual
Status :
Your pan card has been delivered on 16-jan-2018 by first flight couriers pvt. Ltd courier vide airway bill no. B903z4561928, at the address for communication* indicated by you in the application.

Permanent account number (Pan) : bpdpj7361c

But courier service tracking status says:

Pending - address insufficient

We haven't received any delivery since 3 months even though the address is complete and sufficient. I've attached the status of both dispatch and delivery for your reference. Kindly help me get my pan card.
Thank you!

Apr 19, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Mar 08, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Mitali,

To help resolve your query/concern, reach us on [protected]@nsdl.co.in

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Address: YSR, Andhra Pradesh, 516360

I have loosed my PAN card (BRRPS1950E) 4years back and instead of applying loss of card wrongly I have applied for new card and PAN service center also provided new card (DCBPP0140J) with same name and same address and after I have requested income tax department to cancel my new pan card but still new pan card is active(DCBPP0140J).
I would like to continue with my old pan card: BRRPS1950E
I want to surrender my new PAN.DCBPP0140J which I never use anywhere.
Please cancel the PAN NO: DCBPP0140J as soon as possible.

Apr 23, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Venkat,

We request you to contact your Jurisdictional Income Tax Officer to get proper guidance on this matter.

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Address: 504208

I got my pran number. The status of the card is showing like pran card is dispatched to nodal office. Please send pran card
Pran [protected]
Ppan 0382801
Whether ira complied or not yes
Status of new registered pran card-pran card is dispatched to nodal office
Date of dispatch 20-jan-2018
Address of dispatch district treasury office, mancherial

Apr 17, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Murimadugula Srilatha,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 141

status as document not received

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applied through e-kyc. status shows sorry no record found

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pran-acknowledgement issue

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nsdl pan application issue - esign/ekyc applied pan application status shows no record found

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no record found of my pan card application in nsdl database

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pran not found in database : pran no.11017850910

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pan card not received - 031749700551925

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not refund pan fee

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upin not working

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return of undelivered pan card

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pran not found in database for no - 500120831879 and 500251823427

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refund of my fee

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payment refund error

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pan card redelivery request

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pan card documents send nsdl office but not solved

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esign/ekyc applied pan application status shows "sorry no record found"

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pan card failure of the e-kyc

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did not receive my pan card even though it was dispatched!

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cancel pan no. dcbpp0140j

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pran card is not received

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