NSDL e-Governance Infrastructure Complaints & Reviews

I applied for the pan card approx one month before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Now its been over a month but neither the refund has come nor e-kyc has completed.
Please refund my money. Details are given below:
Token no. [protected]
Dob: 28/08/1995
Name :kumar sambhav
E mail:[protected]@gmail.com

Apr 19, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Dear sir,
My pan card has been returned to pan office in mumbai due to "consignee's address incomplete/ landmark needed".
Earlier i was in tirupur but i have now come to chennai due to personal reasons.
Hence, kindly re dispatch the pan card to below address:
56, 1st floor, thirumalai pillai road,
T. Nagar, chennai-600017.
Landmark: near kamarajar illam.
Details:
Pan: bkspv7815d
Ack number: [protected]

Apr 24, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card was returned undelivered to NSDL. The reason for non-delivery as specified by the courier agency is insufficient address. The same has been re-dispatched on 08-Mar-2018 by Registered/Speed Post** vide airway bill no. EA[protected]IN.

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Address: 801505

I applied for PAN card for my wife almost 1 year back for income tax purpose, My Acknowledgment Number is [protected]. When I am checking status on tin.tin.nsdl.com it is showing "Your application is under process at Income Tax Department." from past 1.5 years. I am frustrated and there is no way to check the exact status and to know why it got stuck. Please help me in getting the exact status.

Apr 19, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Mar 13, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Vivek,

Kindly provide us with your PROPER 15 digit Acknowledgement number to check & resolve your grievance.

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Address: Kurnool, Andhra Pradesh, 518501

Sir i have placed for my pancard in dec2017 its been 2months till now i didnt recievd my pancad ..when i went through nsdl website its showing Your application is under process at Income Tax Department. pls i need my pancard very urgent

Acknowledgment Number : [protected]
Name : MOHAMMAD AZEEZ UR RAHAMAN BANAGANAPALLI
Category : Individual
Status :
Your application is under process at Income Tax Department.

thanking you, sir.

Apr 25, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is rejected by Income Tax Department (ITD) as Aadhaar Number (UID number) mentioned in the PAN application is already exists for another PAN. For further details, kindly write us at [protected]@nsdl.co.in

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Website: www.egov-nsdl.co.in

I have applied for PAN Card online correction with option E-sign via Aadhaar.
The form was submitted successfully with correct details, I received my temporary token no. and payment was made by Internet banking. My money Rs115 was successfully deducted. But I did not receive OTP for AADHAAR authentication. Please help me in resolving this issue.
I want my money to be refunded.

My Temporary Token No. [protected]

Apr 21, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Mar 13, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Poonam,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: Satna, Madhya Pradesh, 485446

Res. Sir, my name - kalika, father name - laxmiprasad, surname - shukla, dob[protected], sir my pran card no & pran card no is not being received so, i request to you please send my pran card.

The pran card was applied in the month of august 2017.

Request you to look into the matter and revert with the status of my pran card.

My address - 28, thakuran tola, gram - rajapur, post rajapur.
Tahsil - nagod, district - satna, madhya prdesh - 485446.

Apr 15, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Mar 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Kalika,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Gurchet Virk

from Hoshiarpur, Punjab

Mar 8, 2018

There is a message showing -"Your request can not be processed please try after some time" everytime i am entering otp to verify my adhar.
My money is also get deducted and i m stuck at that step from last 2 weeks please solve my problem as soon as possible.
Token no. -[protected]
E-mail:[protected]@gmail.com

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NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018

Verified Support

To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]

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Respected sir/mam,

Hello, myself anish sharma, my father was an ex-serviceman from assam rifles, he is in rip in the month of jan 2018 dated 13th january. I have tried so many time to be in touch with your contact number, it is ringing but their is no response from your side. Kindly requesting you to please provide me your best contact number, so that i can be reach to you and clear my problems, or you can also contact me through mail i. E [protected]@gmail.com or mobile no. [protected].

Please do the needful.

Yours sincerely
Anish sharma
[protected]

Assam Rifles customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 12, 2018

Verified Support

Dear Anish,

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that the status of your query/grievance has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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S

Sanjit1997

from Haldia, West Bengal

Apr 17, 2018

Sair i m sanjit Hazra. Sair I like foze bahani .to sair Asam raifal GD apply karna chati hi to sair kayca apply keru...off line na online . online to nahi ho raha hi... sarvar problem...keys keru...?...
VILL DONGRA, P.O BARAH, P.S NANOOR, DIST BIRBHUM,

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Address: 331023

I am submit a new pan application no. [protected] on date 01/02/2018 but the status is show that documents not received but i call to nsdl call center on [protected] she said, "sir we have received your document and we prosses it fast. But till date we not receive any pan no. And no chenge the status. please sole this matter as soon as possible.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Mar 20, 2018

Updated by Mukesh BagriA TILL DATE NO ANY SOLUTION

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Website: tin.tin.nsdl.com/pantan/StatusTrack.html

Sir/mam,

I applied through e-kyc for pan card (Acknowledgement no - [protected]). I made payment and authenticated my aadhar card also.

After completing all the process of application. I got a pdf file with acknowledgment number. On checking status of my pan card using that acknowledgement number, it says sorry no record found.

Please take a look at this issue.

Mar 12, 2018

Complaint marked as Resolved

It started showing in status tracking record after 1 day.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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S

sushma raud

from Malkangiri, Chhattisgarh

Mar 8, 2018

Dear Sir,

I had applied for PRAN [Permanent Retirement Account Number] under the government scheme of NPS. But I have not received PRAN Card. so, I request you to please send my PRAN Card at my office address Sushma Raud Govt Higher Secondary School Bacheli Dist -South Bastar Dantewada Pin Code-494553

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NSDL e-Governance Infrastructure Customer Care's response, Mar 23, 2018

Verified Support

Dear Sushma,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Address: Ranga Reddy, Andhra Pradesh, 500084

Website: enps.nsdl.com

Registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after some time.

[protected] acknowledgement number
7th mar 2018 - date of acknowledgement date

I m seeing this error for more than 24hours.

Please correct it asap so that i can open pran number and deposit some amount as its financial year-end.

Apr 16, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Suresh,

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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kaushni

from Pune, Maharashtra

Mar 13, 2018

FOLLOWING MESSAGE IS COMING AFTER DOING PAYMENT TO NSDL AND ALSO AADHAR OTP VERIFCATION HAS BEEN DONE..
Exception in generating Esign User PDF inside EsignController for token no. [protected]

PLEASE HELP TO RESOLVE THIS ISSUE.

THANKS
NIRMALA

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K

kaushni

from Pune, Maharashtra

Mar 13, 2018

FOLLOWING MESSAGE IS COMING AFTER DOING PAYMENT TO NSDL AND ALSO AADHAR OTP VERIFCATION HAS BEEN DONE..
Exception in generating Esign User PDF inside EsignController for token no. [protected]

PLEASE HELP TO RESOLVE THIS ISSUE.

THANKS
NIRMALA

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NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018

Verified Support

Dear Nirmala,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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I have applied pan application through nsdl website and selected option as nsdl e-governance infrastructure — e-sign/ekyc. Application process was successful and received 15 digit acknowledgement number. My acknowledgement number is as followed [protected]. But when i checked applied pan application status in nsdl website, it shows no record found. Please check and update asap.
Regards,
Selvi

Apr 23, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

Verified Support

Mar 12, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Sir/madam,

I have applied for new pan card on 8th march 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Shivam kumar soni

Apr 22, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: 607801

Website: cra-nsdl.com/CRA/raisePasswordSubscriber.do?

I registered in the nps account from internet sbi banking and got the pran no:[protected] by sms, but am unable a to login to set my i-pin and to contribute towards my investment. Please help.

I am getting the error "pran not found in database" always.

Below are my details to contact.

Name: Harichendraayan VS
Email: [protected]@gmail.com

Mar 8, 2018

Complaint marked as Resolved

No response received from Consumer complaints. But my PRAN got updated in the SBI system through normal process. It took 1.5 days for it to get updated in the system. SBI is slow. Always please try to open the PRAN account by eNPS.nsdl.com which is direct, proper, fast & more reliable.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Mar 08, 2018

Updated by Harichendrayan PRAN no is[protected]. One zero was missed.

Verified Support

Mar 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Harichendrayan,

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

Verified Support

Mar 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Harichendrayan,

Thank you. Your positive feedback encourages us to do better. Our endeavor will be to live upto your expectation. Best regards.

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Dear sir,
I have applied for a new pan card in the name of rajan ranjeet kumar which was dispatched. I couldn’t receive the pan card as blue dart post man didn't inform me and returned the post back.

Therefore, i am requesting you to resend my pan card to the same address and i mentioned my details below.

Applicant : rajan ranjeet kumar

Dispatch returned on : 1 march 2018

Acknowledgment no: [protected]

Mobile: [protected]

Email: [protected]@gmail.com

May 22, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been returned undelivered to NSDL on 03-Mar-2018. The reason for non-delivery as specified by the courier agency is insufficient address. The same will be re-dispatched shortly.

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Pragati bhadvalkar

from Delhi, Delhi

Mar 8, 2018

Dear sir,

i applied for PAN card as on 24.02.2018. and my amount is deducted but i dont received acknowledgement number. I have only token number.Please help me as soon as possible and reply me on bhadvalkar.[protected]@gmail.com.

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NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018

Verified Support

Dear Pragati,

To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]

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My name is jaymangal kumar. I applied for pan through ekyc online. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.115 using my debit card. My balance was deducted from the bank on 26/02/2018 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days."
So i request you to please refund debited amount as soon as possible.
Thank you,

Mar 8, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Mar 02, 2018

Saravana Kumar Guru's response I have received the other company mobile. I want to return it back and get my money at earliest

Product Name : Samsung J5

Booked Price : 25600

name : saravanakumar
mob : [protected]

Mar 08, 2018

Updated by satya4456 Got refund thanks

Verified Support

Mar 12, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

Verified Support

Mar 22, 2018

NSDL e-Governance Infrastructure Customer Care's response Thank you for acknowledging that your concern has been resolved. Contact us at [protected]@nsdl.co.in or[protected], for assistance in future.

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Saravana Kumar Guru

from Kanchipuram, Tamil Nadu

Mar 7, 2018

I have received the other company mobile. I want to return it back

Product Name : Samsung J5

Booked Price : 25600

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Dear Sir/Madam,

I open a National Pension Scheme account. I am individual subscriber of Tier I account - I have used Aadhar registration process.
I have also paid initial amount in that account.

I received PRAN number only through SMS & email about successful completion of account opening process.

When I try to view my profile and tried to reset my password using PRAN, it is showing "Unauthorized User".

Please resolve the issue as early as possible. Below are my details.

Name: Vikas Mohan
PRAN: 110xxxxxx645
email id: vicky.[protected]@gmail.com

I have tried calling Toll free no:[protected] & customer care no:[protected], But i am getting engage tone all the time and not getting any response.

Counting your response ASAP.

Apr 10, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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S

sakina sayerwala

from Vapi, Gujarat

Mar 7, 2018

I have used E kyc option for aadhar verification which could not be completed due to error in few details and the fee should have been refunded in 7 working days which is yet not received. my token no is [protected]. I have paid amount of Rs 115 using debit card, balance was deducted from bank account on 18/02/2018.

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NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018

Verified Support

Dear Sakina,

To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]

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Address: Bankura, West Bengal, 722207

Sir,
I beg to state that i have applied for correction of pan card bearing no-ayopm5935c and same is despetched speed post vide aieway bill no-ea[protected]in on 23/09/2017. Same is returned back undelivered beacause i can not stay at my home for medical treatman at that time.
Kindly re-send the same by way of postal department and do needfull.

Thanking you
Yours
Prattibha mandal saha

Apr 8, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Prattibha,

Your PAN card is dispatched through Speed Post on 14-Sep-2018 vide AWB No. EA[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.

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R

rajusinpp

May 25, 2018

If you have any problem with the pan card (like pan not received, incorrect or any other problem or query), we will help you for FREE (100% free)

contact us: [protected]@gmail.com

agar aao ko koi bhi probmel hai pan card nahi mila, ja galat hai, koi bhi problem solve nahi hi rahi toh hame contact kare email pe, ham apki ek dam FREE help kareghe,

app ko kahi bhi jana nahi padhega, koi pese nahi lagheghe

email kare: [protected]@gmail.com

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Sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, the system shows an error message 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

I have 2 pran no.

My pran no[protected] and[protected]
Contact no - [protected]
Email id - chethang. [protected]@gmail.com

Apr 20, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Chethan,

This has reference to the query/complaint raised at Consumer Forum. The concern shared will be analysed and the status will be sent to the email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance, you may please call us at[protected] or register a query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php..

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S

sherumohal

from Gagret, Himachal Pradesh

Mar 7, 2018

PAN CARD with token no [protected] was declined after payment due to aadhaar authorization but amount 114 was not refinded

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NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018

Verified Support

To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]

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Address: Bangalore, Karnataka

My application got rejected.And it has been more than a week I did'nt get my refund yet.and I have been checking my bank statement regularly it is not credited to my bank account.my token number is [protected].i request you to resolve my problem as soon as possible.since I'm thinking of to again apply for my pan.i hope you do the needful and credit my refund in my bank account as soon as possible.

Apr 17, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Address: Chittoor, Andhra Pradesh, 51747

I applied for pan card but KYC failed.(mentioned:: Kindly note that you will get refund of the PAN application in next seven working days. ) i didn't get my money back to my account . please refund as far as possible

Thank You,

Token Number alloted to PAN Application - token. No. [protected]
Name. Nowshad Syed
DOB.16/03/1994
Email.[protected]@gmail.com

Apr 12, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 141

e-kyc failed please help me

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re dispatch of pan card - bkspv7815d

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pan card status not changing from past 1 year

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pan card still not received

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otp not received during aadhaar authentication

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related to pran card

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not answering any calls.

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status as document not received

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applied through e-kyc. status shows sorry no record found

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pran-acknowledgement issue

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nsdl pan application issue - esign/ekyc applied pan application status shows no record found

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no record found of my pan card application in nsdl database

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pran not found in database : pran no.11017850910

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pan card not received - 031749700551925

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not refund pan fee

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upin not working

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return of undelivered pan card

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pran not found in database for no - 500120831879 and 500251823427

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refund of my fee

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payment refund error

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