NurseryLive — Damaged Gerbera Plant(s) and Lack of Response from NurseryLive

Address: Experttag Ecommerce Pvt. Ltd. Office No. 15A, Forth Floor, A Building,City Vista, Kharadi, Pune Maharashtra - 411014 India [email protected]

I placed an order with NurseryLive for Gerbera plants on April 4, 2025. The plants were delivered on April 14, 2025, but unfortunately, they arrived damaged.

I immediately raised a complaint on April 15, 2025, regarding the damaged products. On April 17, 2025, I was contacted by a representative named Vedanti Gawade who requested proof of the damage via email. I promptly provided the required documentation, including pictures of the damaged plants.

However, despite submitting all necessary information, there has been no further communication or resolution from NurseryLive. I have followed their refund/replacement policy and reported the issue well within the required time frame, but they have failed to respond or offer any solution to this matter.

This delay and lack of professionalism are extremely frustrating. As a consumer, this issue has caused considerable inconvenience, and it seems the company doesn't care about customer feedback, complaints, or even taking them seriously. Numerous unresolved complaints have been raised against NurseryLive, and yet the company has not taken any action to improve their service or listen to their customers. Why have they not been held accountable for their repeated failures? Do they not value their customers' time and money?

It has now been more than 24 days since I placed my order on April 4, 2025, and still, the company hasn't even bothered to revert. This level of service is unacceptable.

I request the following compensation:

A full refund or a replacement of the damaged plants as per their stated policy.

Compensation for the time and effort I have spent following up on this issue, as the delay and lack of response have taken up considerable time and caused frustration.

A formal apology for the inconvenience caused, as the lack of professionalism has been highly disappointing.

Order Number: NLV[protected]
Date of Order: April 4, 2025
Delivery Date: April 14, 2025
Damaged Product: Gerbera Plants - Yellow one was half dried (but would still survive), Orange one was completely dried, a dead plant was received.

I am attaching all the necessary documents and communication for your reference:

All emails received from NurseryLive regarding the issue.
My sent emails to NurseryLive, including the follow-ups (from [protected]@gmail.com).
Images of the damaged Gerbera plants I received.

I hope to get a resolution as soon as possible.