NurseryLive Complaints & Reviews

Even though I have submitted a complaint against Nurserylive in the consumer complaint forum my issue was not yet resolved. After the submitting the complaint with in 5 hours I got a call form the Nurserylive before explaining my problem they have ended up the call when I try to call back them they did not answer my call or even I did not receive any call back from them I don't know what's happening are they trying to cheat the customers for the money they wont even respond to the mails and the customer support executives is the useless.

I have placed an order in Nurserylive on 25th may and the order was placed by mistake and the payment was gone through simpl pay as soon as the order placed I have requested for the cancellation and the ticket was raised on the same and immediately I have received a call for an unknown number saying that they are calling for Nurserylive and they asked us to send my order id and they also send me that the order will be cancelled as said the refund was initiated to the simpl pay and the date was given as June 1st but I haven't received any refund payment and the order status when I checked was not even shipped and I am not getting good support form the Nurserylive customer support which was very big defect for nurserylive and order was not even diapatched and i was confussed where the refund amount gone i have pay paid for simpl pay even refund was initiated to them as i am receiving the message from simpl pay regarding the due date for the payment and fill will imposed it i cross the due date . My order id is NLV[protected]. I am not getting any information form both nurserylive and simpl pay. My money was gone and i did not even get the order delivered it been more then 10 days the order was placed i was cheated by both the apps i want my money refunded

Order received on 30 April 2023 and cancelled it on same date, but still there is no response from nursery live merchant. Simple pay company is torturing me for payment. There is even contact no. to contact nursery live to whom I can contact. Please look into the matter.

I ordered plants which gets delivered on 17th may. Against this order they promised me to give 100% cashback voucher after 7 days post delivery. But still, not received cashback voucher. Please help me

With respect to my order no. # NLV[protected], placed on 19th April, there is no update at all regarding my order and the items are not yet dispatched. I have raised 2 tickets on there website but no one called back and the issue is not resolved even after 3 days!! I have already paid for the order and either they should deliver my items or should refund me.

The worst spam online cheats. They Hv not sent my order nor respond to my emails. Do ppl not Hv decent business to do other than cheating and earning a living. Shame on u Nurserylive. It’s nurserydead

Fraud company. They Hv no phone number to call. I ordered and paid and the frauds Hv not delivered till date. Y they don’t hv any decent business to do other than cheating online. New type of scam. Shame on u

As there's no response from the vendor I want to cancel my order of ₹1138. There's no option to cancel this order. Please help me to cancel my order and refund my cash back. Order no: NLV[protected]

I got in touch with NurseryLive based on their email promotion looking for franchise partners. Jugal Patel who was the executive then in contact connected me with one of the founders Satender Kumar. Based on their promises I decided to pay the advance of 10, 000 INR for a franchise in Hyderabad. They informed me that in the case I decide not to take up the franchise, I can get a full refund of the advance paid towards the same.

After payment of the amount on 29/04/2022, I received the invoice from them with company name as EXPERTTAG ECOMMERCE PRIVATE LIMITED. However, after a few month I decided not to go ahead with the franchise and asked for a refund of the same. I have been pushing for this refund from 29/12/2022. By this time the initial executive in contact Jugal Patel's number was not working. So, I started reaching out to Satender Kumar for a resolution. Despite contacting him multiple times he has never responded to my calls. He has responded to texts saying that they will process the refund twice in total over the period of these many months.

Till now there has been no refund from them and no response to my queries.

I have ordered my product on 25 th jaunuary, order number-NLV[protected]
and i got a mail on 06 february, 2023 that my product is not delivered because it is not traceable for their delivery partner. please resolve my issue as soon as possible. will i get my order delivery or refund, and if refund please to do it as soon as possible.

These guys are online thugs! Just stay away from them. Here is their modus operandi:

1 - They keep spamming you with emails and messages. Even if you unsubscribe, they will not take you off their distribution list.
2 - They keep sending you offers saying you have some credits that you can use. But these are fake messages.
3 - After numerous emails over last two years or so, I used one of their promotions where I had to pay INR 159 as delivery charge for two plants and they would not charge anything for the plants. My minimum expectation while ordering this was that the total value of the plants should be near the amount that I am paying, keep aside the INR 600 value that Nursery live is claiming.
4 - When I received the plants they were 4 inch tiny plants in a cheap black plastic pot that you will find at local nursery. The cost of these plants at your local nursery is INR 20.
5 - I felt completely cheated and I raised a support ticket telling them to take the plants back and return my money as I am not happy with their plants. However, they sent a totally inappropriate response saying I have received correct plants.
6 - After doing this, they blocked my email address. So when I replied to their email response, my email was rejected by their server marking it as spam.
So stay away from these thugs and don't spend your valuable time and money with these guys.

I had placed an order more than a month back for a set of plants costing about Rs 1200. The order has still not been executed and all kinds of false promises are being made but to date no action has been taken.
They are cheating me nor are they refunding my money.
Action has to be taken against this group.
O T jayachandran
[protected]

I order seed and jade plant from NURSERYLIVE but only seed get jade plant never delivered.
order id NLV[protected]
delivery date 1.1.2023

I had placed multiple orders and orders placed during Oct 2022 were not delivered. Subsequently partially they gave gift voucher for delays and orders placed with that is again not delivered

Had placed and order for plants from nurserylive on 20th nov 2022 and there has been no update on the order, not even shipping details been provided, delivery date was 3rd dec .

I placed order No. 22865 with Nursery Live for 1 kilo each of Walnut and Cashew nut at Rs. 299/- each and paid 598 total one month ago. I used to send them message and they reply not yet shipped. This is their automatic reply. Though they promised shipping after 7 days and now several 7 days passed and still this is their answer.
Please take necessary action.

I had ordered 5 plants from NurseryLive on 14th October worth Rs. 2725. My order number is NLV[protected]. After weeks of waiting 1 product was delivered. But it's been more than a month and inspite of mailing them repeatedly, NurseryLive is neither delivering the remaining 4 products nor are they refunding the remaining amount of Rs. 2176. They don't even have a proper customer care number. NurseryLive is a Fraud company and this is the worst experience of my life. Please help resolve my issue and take strict action against this fraud company.

I placed order on 08/11/2022 and they still haven’t dispatched yet.

Its been more than 14 days of placing the order, i have still not received my order and on emailing that simply get reply that you will get your items shipped in next 2-3 days, which never come.

This company is Cheating so many consumers of there hard earned money, why no action has been taken against such a company. Company's like this should be heavily punished for doing fraud.

Complaint raised got reply saying that they'd send on 5th of Nov. No update so another complaint. Reply back saying they'd send on 10th November. No update so far
Only false promises and useless emails. Resolve this issue asap. Can anyone have patience even after 1 month of waiting?