NurseryLive Complaints & Reviews

As there's no response from the vendor I want to cancel my order of ₹1138. There's no option to cancel this order. Please help me to cancel my order and refund my cash back. Order no: NLV[protected]

I got in touch with NurseryLive based on their email promotion looking for franchise partners. Jugal Patel who was the executive then in contact connected me with one of the founders Satender Kumar. Based on their promises I decided to pay the advance of 10, 000 INR for a franchise in Hyderabad. They informed me that in the case I decide not to take up the franchise, I can get a full refund of the advance paid towards the same.

After payment of the amount on 29/04/2022, I received the invoice from them with company name as EXPERTTAG ECOMMERCE PRIVATE LIMITED. However, after a few month I decided not to go ahead with the franchise and asked for a refund of the same. I have been pushing for this refund from 29/12/2022. By this time the initial executive in contact Jugal Patel's number was not working. So, I started reaching out to Satender Kumar for a resolution. Despite contacting him multiple times he has never responded to my calls. He has responded to texts saying that they will process the refund twice in total over the period of these many months.

Till now there has been no refund from them and no response to my queries.

I have ordered my product on 25 th jaunuary, order number-NLV[protected]
and i got a mail on 06 february, 2023 that my product is not delivered because it is not traceable for their delivery partner. please resolve my issue as soon as possible. will i get my order delivery or refund, and if refund please to do it as soon as possible.

These guys are online thugs! Just stay away from them. Here is their modus operandi:

1 - They keep spamming you with emails and messages. Even if you unsubscribe, they will not take you off their distribution list.
2 - They keep sending you offers saying you have some credits that you can use. But these are fake messages.
3 - After numerous emails over last two years or so, I used one of their promotions where I had to pay INR 159 as delivery charge for two plants and they would not charge anything for the plants. My minimum expectation while ordering this was that the total value of the plants should be near the amount that I am paying, keep aside the INR 600 value that Nursery live is claiming.
4 - When I received the plants they were 4 inch tiny plants in a cheap black plastic pot that you will find at local nursery. The cost of these plants at your local nursery is INR 20.
5 - I felt completely cheated and I raised a support ticket telling them to take the plants back and return my money as I am not happy with their plants. However, they sent a totally inappropriate response saying I have received correct plants.
6 - After doing this, they blocked my email address. So when I replied to their email response, my email was rejected by their server marking it as spam.
So stay away from these thugs and don't spend your valuable time and money with these guys.

I had placed an order more than a month back for a set of plants costing about Rs 1200. The order has still not been executed and all kinds of false promises are being made but to date no action has been taken.
They are cheating me nor are they refunding my money.
Action has to be taken against this group.
O T jayachandran
[protected]

I order seed and jade plant from NURSERYLIVE but only seed get jade plant never delivered.
order id NLV[protected]
delivery date 1.1.2023

I had placed multiple orders and orders placed during Oct 2022 were not delivered. Subsequently partially they gave gift voucher for delays and orders placed with that is again not delivered

Had placed and order for plants from nurserylive on 20th nov 2022 and there has been no update on the order, not even shipping details been provided, delivery date was 3rd dec .

I placed order No. 22865 with Nursery Live for 1 kilo each of Walnut and Cashew nut at Rs. 299/- each and paid 598 total one month ago. I used to send them message and they reply not yet shipped. This is their automatic reply. Though they promised shipping after 7 days and now several 7 days passed and still this is their answer.
Please take necessary action.

I had ordered 5 plants from NurseryLive on 14th October worth Rs. 2725. My order number is NLV[protected]. After weeks of waiting 1 product was delivered. But it's been more than a month and inspite of mailing them repeatedly, NurseryLive is neither delivering the remaining 4 products nor are they refunding the remaining amount of Rs. 2176. They don't even have a proper customer care number. NurseryLive is a Fraud company and this is the worst experience of my life. Please help resolve my issue and take strict action against this fraud company.

I placed order on 08/11/2022 and they still haven’t dispatched yet.

Its been more than 14 days of placing the order, i have still not received my order and on emailing that simply get reply that you will get your items shipped in next 2-3 days, which never come.

This company is Cheating so many consumers of there hard earned money, why no action has been taken against such a company. Company's like this should be heavily punished for doing fraud.

Complaint raised got reply saying that they'd send on 5th of Nov. No update so another complaint. Reply back saying they'd send on 10th November. No update so far
Only false promises and useless emails. Resolve this issue asap. Can anyone have patience even after 1 month of waiting?

I have placed an order on 01-Nov and this supposed to dispatch on 08-Nov. But today is 11-Nov and this has not yet shipped.
The worse thing is I cannot cancel my order because as per NurseryLive cancellation policies we cannot cancel our order once the order is confirmed. irrespective they deliver it in 5 days, 10 days or in a month.
I will not advise anyone or recommend anyone to use NurseryLive as they have a horrible customer support and return policies.
I have ordered the seeds and its almost 11 days over now when I will put them in soil and when will be the sapling ready? God knows.
I have ordered these from some other online portals and got it in 2 days.

I placed an online order worth ₹2000 on 2nd October 2022 but it is still not delivered.
There is absolutely no use writing to their customer care for follow-up, we only get automated replies with no actual resolution.
Order status only shows as shipped from weeks and no other details.
When I tried complaining on their social media accounts, they blocked me from Facebook and Instagram.
There are numerous complaints...

Regarding Order NLV[protected]. Product received on 06.10.2022 2 dead plant worth Rs.900. Raised ticket 100228 on 06.10.2022 with photo of plant but no response.
NurseryLive, Office No. 15A, Forth Floor, A Building, City Vista, Kharadi, Pune Maharashtra - 411014 India

Its been very long time since my orders were placed.(August 24 and August 29 2022) I have not received any update nor the products are dispatched.
Order ids :
NLV[protected]
NLV[protected]...

This company should be rather names NURSERYDEAD .
they shipped the plants through a PATHETIC COURIER DTDC
the arrived after 3 weeks & plants are dead.
they dont have a contact number.
they didnt even return the amount for the damaged goods i.e. dead plants

WORST COMPANY !!!

Ordered 2 free saplings from Nursery Live and I had to pay only delivery fee which came upto Rs. 160.
The plants sent was in almost dying stage and the potting soil is too rocky for the plant to grow. Both plants dried out in few days despite watering them in moderation daily. Need refund of the amount rs 160 as the quality is not good.

This is with reference to above subject, I have placed order Pack of 75 native seeds of India cost of Rs.750/- & delivery charges of Rs, 159/- after delivery, I have received only 10 tree seeds, they were nicely used jargon against 75 native seeds "Any 10 tree seed varieties will be delivered based on availability.

Been unstatisfied customer & cheated with false advertisement, I wrote serveral mail, but no reply nor refund towards false service.

I request for rectification or refund money charged for delivery charges.

S.Kandasamy
[protected]@gmail.com