NurseryLive — NLV[protected] - Two plants are dead so I need replacement or refund to original sources

Address:

Halisahar, West Bengal, India

I ordered few plants and vases from Nurserylive on Feb 3, 2024. Firstly the delivery was delayed(Feb 16, 2024), now when the delivery came I found two plants were in severe condition. One is dead and another is completely dried out. I requested a replacement for these two items through their portal and they responded that they would give me a Gift coupon for one item, and the validity of which is 1 year. Now firstly I want a replacement for 2 items not 1, and if they cannot provide it, they shall give a refund and not GC which expires in a year. I do not trust their services to ever place an order. Why shall I waste my hard-earned money? I'm requesting a refund to the sources ASAP.