NurseryLive — regarding non delivery of plant

I have placed an order containing two live plants on 1st september 2017 from the website nurserylive.com. The order number is qyii071623. First of all the order was dispatched on 7th september 2017 by trackon courier having consignment number [protected]. I was tracking the order and my order reached delhi on 7th september and then it was there in delhi trackon ho for 5 days no matter the package contained live plants. On 12th september the parcel reached patna and lying in patna trackon regional office from two days. The trackon office of patna are not answering my call and when i contacted nurserylive i am not getting satisfactory response. I made the payment of plant by paytm amounting rs. 459.