Nykaa.com — Awfully pathetic customer service

Address:	122001
Website:	www.nykaa.com/contact_us

Today (14/12/2015)i spoke to Vaibhav Ghadhe who reports to Sachin Teji ( as informed by him) in regards to the order no.[protected] and trust me, he is the most useless and arrogant person i have ever interacted with. i was calling them to check my order status and when i asked him to give his full name and complaint no he quoted ( Why am i asking his personal details and why am i exaggerating everything. I warned him not to be rude as it is my 2nd call for the same issue. But the person was just repeating the same stuff. I was under impression that customer care executive put themselves in customer shoes and provide resolution but this guy was really high in attitude and very argumentative. He said he will call me back tomorrow anytime before 4 PM and i have demanded a call back from one of the highest manager available on the floor. Not sure if someone is or will be reading this. Complaint no. for this conversation is 7596. Please take some action to improve the quality of service. I am still waiting for my order which is not connected yet with the courier guys. Do something to expedite it else definitely you guys will be loosing one good customer. In case you want to get in touch with me, please write me at damini.[protected]@gmail.com