Nykaa.com — Did not get a refund of my order, courier charges were also paid by me.

Priya Rahul

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700141
Website:	nykaa.com

I have not got my refund yet for the order number[protected] which was for a MAC foundation +powder which was used beforehand and I wanted to return it .
After calling continuesly for a week I got a chance to get connected in which I was said my area dsnt fall under the pick up region so they asked me to courier it to them and that they would refund my courier charges ...it's been 3 weeks now ..I can't connect them over the call neither is my money refunded ..let alone my courier charges ...I am really disappointed with nykaa ..this has happened many times and I have to waste my time and energy behind them for my issues ..this time it's just heights...please look into the matter sumone please ...I am just sooo annoyed.

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Comments

Gowri S

from Bengaluru, Karnataka

I ordered one night dress from nykaa on 11th september .I paid rs 740 online through my debit card.I got a mail from them saying that my dress got shipped through bluedart on the very next day.But later on 15th sept I got an email saying Bluedart couldn't deliver order to my address so they returned it and my refund will be initiated within 5 business days.I waited patiently for 5 days but I didnt get my refund.I contacted nykaa again and they said refund has already been initiated on 15th sept and money must have credited to my coount.I replied them with my bankstatement copy.They replied me that they will check and inform me back but nothing happened.I chatted with their customer service on nykaa site and they said they have again reported it to concerned department and I will get feedback with 2 hrs..nothing happened..again I mailed them but they told me the samething over again and again stating refund is already credited.So again I replied them with another copy of bank statement but till now no response..Extremely disappointed with such careless response from nykaa.The worst experience I got from an online shop.