Nykaa.com — false promises and discrimination of profession

Address:	Nykaa Office Contact Details Address and Email IDs Head Office Address FSN Ecommerce Ventures Pvt Ltd., 104 Vasan Udyog Bhavan, Sun Mills Compound, Lower Parel, Mumbai, Maharashtra, India 400013 Head Office Email ID [email protected], Mumbai City, Maharashtra
Website:	www.nykaa.com

Dear sir /madam
Nykaa company has now resorted to cheap tactic for not selling their discounted products. I had ordered products from their website on a discount after they send me several sms and mails informing about the ongoing discount i feel that this is their modus operandi where first they will lure you by sending sms and emails about discounted products and then when you order these products the reason they give for not fulfilling your order is that they are unable to send the goods since the consumer
Is a shopkeeper and one has to buy again with original price sit the question raised here is no where on their website they have mentioned that a shopkeeper cannot buy these products or limited qty per order then how can they block orders?
As for my self i am not a shopkeeper and there is no prior investigation from them before they decide my profession as a shopkeeper however
Naykaa.com has become the judge and a jury and above the law of the land and has now started to decide their consumers profession and deal accordingly.. I had called naykaa customer care and on 2 occasions and i was assured that within 48 hours my products will be dispatched
But that did not happen and it took me a while to explain them i am not a shopkeeper as it seems naykaa.com has taken the role of
Police, cid and one has to explain their customer care about his/her profession first leave alone the buying and purchase of goods
From their website which is just beyond my understanding of fair practice and business
On 04/04/2019 i called naykka.com customer care and mr himashu who represents the customer care told me that my order was dispatched by wow express on and since i was unavailable to receive the goods dispatched the delivery attempt was failed and when i requested him tracking number he put me on hold to check and in a few minutes he told me that my order was on hold since naykaa.com thought that i was a shopkeeper i am beginning to feel
Are they discriminating the profession of shopkeepers who are so vital for our daily needs? I was very shocked and i reminded mr himanshu that
He already told me products where shipped and now he was telling me a totally a different thing and to this he told me that wow express does not work under naykaa.com and what was showing might be a technical errors sir i fail to understand that this particular courier information was updated on nyakaa.com website and still the customer care says that the courier wow express is not associated with them and also the sheer contrast of customer cares earlier statement of first
Having said that goods were dispatched and then he said goods were on hold as company feels i was a shopkeeper. This is how nykaa.com deals with its customers and vehemently lies to them giving also false information and most disturbing thing is that they do business as per persons profession they feel they are above law now and have their own set of rules.
Please take action against this company who has set its own rules and had taken the authority to decide how to do business judging on persons profession.
Regards
Sachin
Mail from naykaa on 30/03.2019
Shipped by tracking number
Wowexpress c[protected]
Track now
*note that it can take up to 12 to 24 hours for the tracking number to reflect on courier site.

My mail to naykaa
Sammy rogers
To:
Nykaa

Mar 29 at 1:58 am

Thank you kindly complete my order and please keep your office team well informed about my, status as a end user customer and not a shopkeeper in future i will give you a feedback based on my experience with the delivery of my latest order
Regards and best wishes
Sachin