Nykaa.com — I got something else which is not order by me

Shine Queen

Address:

Mumbai, Mumbai City, Maharashtra

I have ordered (Order number nyk[protected] you christine valmy lemon extract cream of rs 550, christine valmy radiance spf45 of rs 485, christine valmy b-brite whitening serum of rs 950 on 19th january 2020.

Hence today 22th january 2020 go deliver some wrong products which is not order by me. I am sending you the photo copies of the product which is being delivered today to me and had a word with your customer support the lady name is hina she told me to send the photo copies to the nykaa support. Please go through it and replace the product as soon as possible with the working period of time because i want it be for 27th january 2020. Day by day your service degrading & products also. This time you spoiled my birthday.

Thank you
Shine queen

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Comments

Nykaa Customer Care

from Mumbai, Maharashtra

Dear Shine,

We apologize for the inconvenience caused to you.

We would like to inform that the wrong products have been picked up from your location. Also, the replacement order has been created which will be dispatched within the next 24 hours, and the package will be delivered to you within the next 4-5 business days.

For any further assistance, please feel free to write to us on [protected]@nykaa.com.

Regards,
Team Nykaa

Shreya Arya

from Mumbai, Maharashtra

I placed order NYK[protected] on 18 Jan due to some reasons I couldn't recieve the order but I resheduled it to 27 Jan n even talked to customer care executive twice still no action has been taken I am highly disappointed... kindly take action n deliver my order